E-on: What's online management like

kulath

What is it like managing your account online? Do you have to input your meter readings every time or is there also an official reading? How often are you asked to input your reading? Is there a clear bill or statement that you can print-out for your records? Is the website clear, easy to use and convenient?

There don't seem to be any screenshots or demos available.

jem16

kulath wrote: »

Do you have to input your meter readings every time or is there also an official reading?

You are asked to input your own readings every quarter at least. I tend to input readings every month.

I have had the meter read officially but it's maybe once a year.

Is there a clear bill or statement that you can print-out for your records?

You can download a pdf copy of your actual bill if you wish.

Is the website clear, easy to use and convenient?

It's one of the better ones I have used.

lemontart

very easy site to read

Andy_WSM

Another here full of praise.

I enter readings monthly & Eon have been good at taking actual readings a couple of times a year too.

They have an "energy tracker" on the website which is good as it lets you compare your energy consumption to the previous year - it was noticeable how much more energy this cold winter took!

Website is quick & responsive and layout isn't too bad. Billing is excellent, can be read on screen, saved as a PDF document or printed out.

Geoffo_M

No complaints from me either. I input my meter readings when I know a bill is due (they inform you of this date). Also receive frequent visits from meter readers. You can download bill in summary format or detailed. Direct debit reviews used to be annually, now quarterly - but you can ask to remain annually if you wish. You can switch tariffs online easily. Limit is twice every 3 months, but you can ring up and ask if you wish for more frequently. There are good Eon representatives on this forum who are very helpful. If the problem needs further investigation, they may ask you to PM them. All in all, online is a good experience.

Former_E.ON_Company_Representative:_Malc

Hi kulath

Already some good advice on here. Thought I would just add a couple of points which might help.

Even though customers register to manage their accounts online, we still have a duty to read/inspect meters on a regular basis.

Customers on quarterly billing are asked to input a meter reading once each billing quarter unless we already have the information from a meter reader.

If we need a reading, an email will be sent to the address registered with our website to request this.

Extra meter readings can be entered but there is a limit to how many can be put in during each billing quarter.

Once a bill has been issued, an email will be sent advising it is ready to view.

Although paper bills are not sent through the post when registered for online management, a copy of the bill can be downloaded from our website as outlined in the posts above.

We have a dedicated online team to advise on any difficulties/issues with the website. Also, Brian, Helena and I are available through MSE if you would prefer.

Hope this adds to the points already made. Give me a shout if you need any more info. Will be happy to help.

Malc

frugalfran

Web site is great - all the info you need is there. We send readings every month - my only complaint is that on the useful tracker they seem to average your monthly use over their quarterly billing period rather than letting it reflect actual monthly usage. When you have a very cold - or hot - month the graph and usage should reflect you use in that period, I feel.

Former_E.ON_Company_Representative:_Malc

Hi frugalfran

Many thanks for the kind comments about our website. :T

You're spot on, too, about the energy tracker using average daily usage per month as a measure.

The graphs are based on the meter readings used to bill your account. One way of increasing their accuracy is to enter a reading each month.

Not sure this will achieve exactly what you are looking for but it might help.

I will pass your comments, both good and bad, on to our internet people as we are always looking for feedback. Can't promise any changes will be made but always good to let them know what customers are thinking.

Malc

barnabee

The E.On online account is so easy, so another recommendation from me. There is also an offer that has just started, a free Energy Fit Starter Pack

I am happy with the simple way to enter meter readings and during several years of managing our account online I can only remember the website being unavailable once.

I have also used the online facility to compare and switch to another tariff. You can see on one screen how much you are paying at present with a list of alternative tariffs that may save you money. Taking the advice from last weeks MSE news update I have just switched to a fixed tariff, completed within a minute and with email confirmation offering a 14 day cooling off period.

I have only one concern with E.On and that is their marketing department who once again have started ringing my mobile number to offer me an E.On account. This is despite many promises that my number would be removed, contacting the E.On complaints team and removing my number using the automated dialling system. James and team at E.On PLEASE stop ringing me.

flutterbyuk25

Another one in favour of Eon.

Website is very easy to use.

So far I've had my meters read every quarter by them (moved here Aug), but I do live in a block of flats and all meters are in lobby so I guess it's an easy job for them to do.

I get reminders to update my meter readings too.

I've only had one issue with them, where they billed me on an estimated meter read (as I was away and unable to read it before billing period) and it was higher than I expected. I checked meter myself on return and coincidentally eon had been to read meter that day too. When I rung to query they had already put in motion the new correct reduced bill which was available online a few hours later.

I've also had the free powerdown thingys for my pc and tv, which are great. Especially for my bedroom tv because I can't get to the powerpoint easily so this saves me wasting energy on standby.

HTH

x

property.advert

I had issues with E-on when I moved into my place last year but some of those were caused by the previous tenant switching back and forth each month between providers and then leaving without paying their bills.

The first level of customer service was appallingly bad with having to repeat everything to multiple people despite requests to have someone take ownership of the problem. I eventually got someone in their appointments team believe it or not to start email correspondence and she was superb. E-on had issues to resolve at their end but their was common sense on both sides. Clearly I would have been on DD but could not because we had not established where our starting point was or even whether E-on was supplying power.

I do have a comprehensive spreadsheet which predicts my use and weekly readings which provide real usage to be used as projections. This enabled E-on to accept my suggested direct debit amount and having gone through winter, the projected use over the year to our agreed annual review date at the end of July is currently showing me using around £60 less electric over the year than anticipated, largely due to my efforts at energy reduction.

Monitoring your electricity usage is not rocket science. Building a spreadsheet which predicts your future costs and analyses all other providers for your actual usage based on their latest costs is not for everyone I agree but I really do not see why people end up with mega bills. Even once a month checks would highlight any serious issues well before they arise. Overseas it is common to have monthly actual electricity bills. My guess is that people really do know more than they let on and hope it will all just magically go away.

Perhaps the greatest pat on the back I can give is the fact that I could have saved perhaps £30 a year by moving and another £20 or so from a cashback, but E-on had proved, eventually, that they did have good service and I had made a very good contact for future reference. Changing to save £50 or so and lose that was just not worth it.