Urgent help required - virus detected

fifipat

A virus has been detected but I have tried to run various software and none of the freeware will run as it seems to keep getting blocked. Can anyone send me a link to something that will work? I am using a laptop.

Thanks

fiddiwebb

Do you know the name of the virus?

What detected the virus and what software have you tried?

luckymoneysaver

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_ma..._anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds


reboot

Download HIJACK THIS (Make sure you click 'DOWNLOAD THIS VERSION')
http://www.filehippo.com/download_hijackthis/2894/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

fiddiwebb

luckymoneysaver wrote: »

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_ma..._anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds


reboot

Download HIJACK THIS (Make sure you click 'DOWNLOAD THIS VERSION')
http://www.filehippo.com/download_hijackthis/2894/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

Is that you RIK :think:

The_Grandmaster

Probably a disciple of AlienRIK!

Psychofly

Might not be able to download them if the virus is blocking or redirecting HTTP traffic. Best bet is to download them on another machine, put them onto a memory stick and then run them up on the infected machine in safe mode.

mr_fishbulb

Psychofly wrote: »

Might not be able to download them if the virus is blocking or redirecting HTTP traffic. Best bet is to download them on another machine, put them onto a memory stick and then run them up on the infected machine in safe mode.

You may need to rename the executable files too as some malware stops well known files from running (e.g. mbam.exe).

Psychofly

You could download the rkill.exe program to run in Safe Mode first, it stops a lot of known problem services.