NatWest Credit Card Late payment fee

Money_Saver

I missed my min payment by two days, however, when i realised this, I sent the payment + a little more (probably sending a little more upset them!) anyway, the payment was received with-in the statement period ie the term the min payment was due in.

They refused to refund a late payment fee, however met me 50% due to a failed call back.

I'm going to clear the card, and say goodbye Natwest

trevormc

best thing to do don't stand for it vote with your feet plenty more out there

oldandhappy

We pay by direct debit to be sure of no charges....

inmypocketnottheirs

These charges can be reclaimed. Take a look at https://www.consumeractiongroup.com where you can register to get all the help and advice you need.

HTH

Astaroth

And look forward to higher bank charges for everyone

aakayb

Give them a call and try and explain.

inmypocketnottheirs

Astaroth wrote:

And look forward to higher bank charges for everyone

Or, alternatively, how about *fairer* bank charges for all??

Cerenia

aakayb wrote:

Give them a call and try and explain.

Won't work - I sent them a cheque for mine as I was told I couldn't set up internet banking or a direct debit to them, and it took them 11 days to clear a cheque with avaliable funds, I called them and basically got told "No way are we refunding, its not our fault", dispite it being sent 11 days early before the due date and they take 6-7 days to send/clear first class ¬¬

The_Boss

I think 50% is a fair offer, in line with OFT regulation I suppose.

I love it when people get stroppy because they dont observe their terms and conditions and blame everyone but themselves. I get the impression that you wont learn from this because you dont think you have done anything wrong.