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Postage issue
bubblybaby4
Posts: 40 Forumite
Can i have some help please, My daughter and I are selling things on ebay to raise money for a charity. I listed on Ebay UK only a Duplo Pirate Ship which sold and the cost for postage was £8.00 for a courier due to the size and weight, using parcel2go. The winning bidder lives in Tresco Isles of Scilly when I tried to organise the courier the cost shot up to 15.99 + VAT which brings it just over £18.00. I have emailed the buyer to explain this and that i have offered to refund her in full her payment, as i cannot expect the charity to foot this extra bill. I havent heard from her since so dont know what to do next... Am i right
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Comments
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If buyer has paid, refund, then send a new invoice with additional postage.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
In a word, no.
Whilst I sympathise, IoS are in the UK. So you should have added a note to your listing stating UK MAINLAND only.
You really cannot expect a buyer to pay more. However, you are a charity and so this is a difficult issue. Hopefully your buyer will be understanding.
Is it not easier to split the package into a weight that will go first class?0 -
Yes, we are part of the UK (Northern Isles) but I always ask what postal service will be used if not clearly stated, and would always check before bidding if it was a courier service, as couriers will charge more here, whereas RM is same prices!Ermutigung wirkt immer besser als Verurteilung.
Encouragement always works better than judgement.0 -
Just post it Royal Mail parcels. You should get it there for that price. Not quite as secure but you will either need to take a chance or just ship it via courier.0
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If you buy the postage via paypal you can get it for 10.99 for parcelforce. Rates to Scilly will be the same as the mainland
http://www.parcelforce.com/portal/campaign/content1?catId=7300052&mediaId=216003630 -
RM standard parcels also allows you to pay a pound or two extra to get compensation at various levels up to 500 pounds.0
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If you buy the postage via paypal you can get it for 10.99 for parcelforce. Rates to Scilly will be the same as the mainland
http://www.parcelforce.com/portal/campaign/content1?catId=7300052&mediaId=21600363
I don't think this is correct. IoS are in zone 3.
http://www.parcelforce.com/portal/pw/content1?mediaId=40000674&catId=259006810 -
I don't think this is correct. IoS are in zone 3.
http://www.parcelforce.com/portal/pw/content1?mediaId=40000674&catId=25900681
The zones only count for contracts and accounts not for normal PF. Normal PF the price is the same all across UKParcelforce wrote:Prices do not vary by UK destination, only by weight. We class UK destinations as zone 1, 2 and 3
http://www.parcelforce.com/portal/pw/content1?catId=25900681&mediaId=259006870
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