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Virus masquerading as anti virus software
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sockdrawer
Posts: 677 Forumite
in Techie Stuff
Hi, I hope someone can help. I've just had a panicked phone call from my dad saying he tried to switch his computer on today, and got a screen which said "virusprotector" on it. It scanned his computer then produced a screen saying he had viruses, and asked for credit card details etc.
He's in his 80s and v. worried, realises he must have downloaded or double clicked something he shouldn't have, and wants me to come and take a look at it. He's tried safe mode etc, but is getting nowhere.
Can anyone advise me on how to help him out? I've got rid of viruses etc before, but wondered if this was a common one, and if there was something I could download on a memory stick to plug in and get rid of it.
He's in his 80s and v. worried, realises he must have downloaded or double clicked something he shouldn't have, and wants me to come and take a look at it. He's tried safe mode etc, but is getting nowhere.
Can anyone advise me on how to help him out? I've got rid of viruses etc before, but wondered if this was a common one, and if there was something I could download on a memory stick to plug in and get rid of it.
Saving up £25000/£3500 by Jan 1st 2012 by selling my clutter. Remember I'm doing it for Dad.
Textiles, languages, travel and a lovely home are not stupid things to want. You have immediate family's support.Appreciate what I've achieved so far. Other people's opinion of me is none of my business.
Textiles, languages, travel and a lovely home are not stupid things to want. You have immediate family's support.Appreciate what I've achieved so far. Other people's opinion of me is none of my business.
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Comments
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what software does he have on his PC already for AV/malware?0
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what software does he have on his PC already for AV/malware?
He uses AVG free, but can't get access to the internet. Just this credit card screen. He's tried running a scan in safe mode but it wouldn't start.Saving up £25000/£3500 by Jan 1st 2012 by selling my clutter. Remember I'm doing it for Dad.
Textiles, languages, travel and a lovely home are not stupid things to want. You have immediate family's support.Appreciate what I've achieved so far. Other people's opinion of me is none of my business.0 -
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