Strange noise on line

gemstars

Hi all,

I have a Virgin home phone, I've had it in a month but only tried using it this week. It works but there's no dial tone, instead of a dial tone it makes the intermittent noise you get when you leave the phone off the hook, I think it might be the same noise when a line has been disconnected (maybe I watch too many horror movies! )

I've spoken to Virgin and they've booked an engineer to come up, but that just seems like their automatic answer to any problem and it seems like a lot of hassle if it's an easy problem to fix.

I've tried using a couple of different phones and the problem's the same, like I said the line works but it just has this strange noise.

Any suggestions?

spike7451

Sounds to me like one of three things:

Faulty Krone strip in the Cab.
Faulty or unseated Line Card in the Mux
Installer has Krone'd E or D side incorrectly in either the Mux or the DP (Street Cab)

My money's on the third one.Whatever it is,you need an Service Engineer out to identify & fix the fault.As it was installed last week,then if it's within 7 days,then it'll go down as a 7 day fail against the install crew.Again,with the Service Enginner,it's in his interest to get it fixed first time or he'll get a repeat fault,(well,both of those were in my day anyway!)

In the meantime,remove the front faceplate from the CTE5 Master Socket & plug your phone into the test socket behind & see if it's still the same.

Test socket is bottom right of photo:


HTH,
Spike (ex NTL/VM Service Engineer)


(CTE5 is the Cable equivelent of a BT NTE5 but exactly the same)

Owain_Moneysaver

Maybe someone's left you a message on voicemail?

gemstars

Thanks both.

Don't have voicemail - that' I'm aware of anyway.

Thanks Spike for your very accurate answer (don't really understand it but it is exactly what I asked for )

I don't know when the box was installed, the line was just switched on a month ago but the box is a telewest one so I guess it's been there a few years.

I'll just wait for the engineer to do his thing. In the meantime I'll try your suggestion of trying behind the faceplate out of curiosity.