JD Williams Jokers

mrjam

Apologies, i couldnt find a convenient area for this so please move at will admin.

I opened an account with JD Williams (a.k.a the brilliant gift shop.co.uk) around 6 weeks ago and was handed a 125 credit limit, i ordered 68 quid worth of goods which arrived shortly after and 2 days after that i paid the balance off in FULL so i was back at my credit limit.

I ordered something else a couple of days ago for 45 quid, and it showed as cancelled the next day, so i contacted them to find out what was going on, this is the response i received:

Thank you for your recent order.

Unfortunately, we are unable to send your order at this current time. Due
to the current economic climate we are ressaessing all accounts on a
monthly basis.

Although, you may have credit available to spend, unfortunately at this
time when your account was assesed this month, the company has requested that all orders placed will need a payment in advance.

You should try to maintain payments on your credit account.

Now im sorry, ive had the account one month, ordered 2 items, then paid the balance in full 2 days after delivery, and i get a message saying you should try to maintain payments on your credit account. I could understand it if i had defaulted, or being a late payer, etc etc. Absolutely ridiculous in my opinion. How can i do anymore than pay the balance in full a few days after getting the goods? Its laughable! :rotfl:

Anyway my response to this was to close the account immediately, and i would hope that others do the same if they get this response.

jonesMUFCforever

They have made a business decision - you have made the decision to take your business elsewhere - result - both parties are ''happy'' nobody has got hurt or lost out.

Consumerist

Thanks for posting the warning for others to see.

mrjam

jonesMUFCforever wrote: »

They have made a business decision - you have made the decision to take your business elsewhere - result - both parties are ''happy'' nobody has got hurt or lost out.

Im not disputing that this is a business decision, what i am disputing is how they have come to the conclusion that after holding the account for 6 weeks, ordering 2 items totalling 68 pounds, paying the 68 pounds 2 days after receiving the goods, and being back at my credit limit, they then believe i will not pay for the goods? Also to receive a message from them telling me to "try keep up with repayments" is an absolute joke quite frankly when i have done nothing but that. Most people wait to receive a statement to pay their balance, i paid it as soon as i received the goods. However they have reached this decision is beyond me, but im sure they would not explain either.

Mark_In_Hampshire

That sounds like a case of a business working for the software application they use, and not the software application working for the business and they lost your custom as a result.

mrjam

Couldnt agree more Mark, hence my warning.

pmduk

I'm afraid the only problem here is the poor wording of their letter. So many companies now rely on stock letters which all too often are pretty meaningless or worse, misleading. It's cheaper for the company, but at what cost?

fozmcfc

That really is ridiculous and I'm glad you ditched them.

Nothing really you can do, cause they can close, alter etc peoples accounts at a whim, but a good heads up to any potential customers what a waste of space they are.

timnicebutdim_2

The last line about how you should "try to maintain payments on your account" is obviously silly and must be annoying, but otherwise I can't see the problem.... maybe they've got cashflow/credit control problems and are being refused credit themselves??

stclair

timnicebutdim wrote: »

The last line about how you should "try to maintain payments on your account" is obviously silly and must be annoying, but otherwise I can't see the problem.... maybe they've got cashflow/credit control problems and are being refused credit themselves??

You must be joking jd williams have breezed through the recession compared to alot of companies of the similar nature.

karatedragon

Why didn't you just buy the goods with your debit card rather than open and account and then pay them later????