Trying to speak to a human being at Royal Mail Customer Services

sickmama

In Transit (SHEFFIELD SERVICE CENTRE) 2nd Dec 2011 07:30
Arrived At Depot (SHEFFIELD SERVICE CENTRE) 2nd Dec 2011 04:26
Departed Depot (WEDNESBURY HUB) 1st Dec 2011 23:17
Arrived At Depot (WEDNESBURY HUB) 1st Dec 2011 23:15
Parcel data received awaiting coll. (SHEFFIELD SERVICE CENTRE) 1st Dec 2011 00:00

It is now the 12th and where is it?

custardy

who exactly is that aimed at?

Crabman

sickmama wrote: »

In Transit (SHEFFIELD SERVICE CENTRE) 2nd Dec 2011 07:30
Arrived At Depot (SHEFFIELD SERVICE CENTRE) 2nd Dec 2011 04:26
Departed Depot (WEDNESBURY HUB) 1st Dec 2011 23:17
Arrived At Depot (WEDNESBURY HUB) 1st Dec 2011 23:15
Parcel data received awaiting coll. (SHEFFIELD SERVICE CENTRE) 1st Dec 2011 00:00

It is now the 12th and where is it?

I suggest you contact whoever sent the parcel, they should be able to find out what has happened.

Alternatively if you wish to contact Yodel, there are some non-rip-off numbers listed here (search for yodel):

http://www.saynoto0870.com/search.php

Wayne3765

Royal Mail is awful lately , I sent a letter recorded delivery on 17/11 which still hasn't arrived , loads of problems with their website lately and today I couldn't send anything as the system had crashed and the post office couldn't take my parcels I gave up and sent them via collect plus

I did notice on the Royal Snail's twitter account that they said 20/12 is the last posting day if you want to guarantee delivery by Easter.

valchelski

Its EASY - but not obvious!

1. Call the customer services number - or if like me you find 0870 numbers an indication that a company hates its customers, circumvent the 0870 number by finding an alternative on saynoto0870 - Google it and you'll never call an 0870 number again.

2. Once connected IGNORE THE OPTIONS - Do NOTHING. Allow the options to be read out twice and still do nothing. After the second time around, your call will be answered by a REAL PERSON.:A

Best of Luck!

PS: if you have lost some mail then you need to fill out a form P58 available from the Royal Mail website.

madget_2

Thanks, valchelski. Will definitely try that next time.