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Trying to speak to a human being at Royal Mail Customer Services

13»

Comments

  • sickmama
    sickmama Posts: 2 Newbie
    In Transit (SHEFFIELD SERVICE CENTRE) 2nd Dec 2011 07:30
    Arrived At Depot (SHEFFIELD SERVICE CENTRE) 2nd Dec 2011 04:26
    Departed Depot (WEDNESBURY HUB) 1st Dec 2011 23:17
    Arrived At Depot (WEDNESBURY HUB) 1st Dec 2011 23:15
    Parcel data received awaiting coll. (SHEFFIELD SERVICE CENTRE) 1st Dec 2011 00:00

    It is now the 12th and where is it?
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    who exactly is that aimed at?
  • Crabman
    Crabman Posts: 9,939 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    sickmama wrote: »
    In Transit (SHEFFIELD SERVICE CENTRE) 2nd Dec 2011 07:30
    Arrived At Depot (SHEFFIELD SERVICE CENTRE) 2nd Dec 2011 04:26
    Departed Depot (WEDNESBURY HUB) 1st Dec 2011 23:17
    Arrived At Depot (WEDNESBURY HUB) 1st Dec 2011 23:15
    Parcel data received awaiting coll. (SHEFFIELD SERVICE CENTRE) 1st Dec 2011 00:00

    It is now the 12th and where is it?

    I suggest you contact whoever sent the parcel, they should be able to find out what has happened.

    Alternatively if you wish to contact Yodel, there are some non-rip-off numbers listed here (search for yodel):

    http://www.saynoto0870.com/search.php
  • Wayne3765
    Wayne3765 Posts: 631 Forumite
    Part of the Furniture Combo Breaker
    Royal Mail is awful lately , I sent a letter recorded delivery on 17/11 which still hasn't arrived , loads of problems with their website lately and today I couldn't send anything as the system had crashed and the post office couldn't take my parcels :( I gave up and sent them via collect plus

    I did notice on the Royal Snail's twitter account that they said 20/12 is the last posting day if you want to guarantee delivery by Easter.
  • valchelski
    valchelski Posts: 1 Newbie
    Its EASY - but not obvious!

    1. Call the customer services number - or if like me you find 0870 numbers an indication that a company hates its customers, circumvent the 0870 number by finding an alternative on saynoto0870 - Google it and you'll never call an 0870 number again.

    2. Once connected IGNORE THE OPTIONS - Do NOTHING. Allow the options to be read out twice and still do nothing. After the second time around, your call will be answered by a REAL PERSON.:A

    Best of Luck!

    PS: if you have lost some mail then you need to fill out a form P58 available from the Royal Mail website.
  • madget_2
    madget_2 Posts: 668 Forumite
    Thanks, valchelski. Will definitely try that next time. :)
This discussion has been closed.
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