No Broadband..... why?

amateur_saver

We have reported the fault, but wondered if there is something simple I am missing.

We have a wireless router (BT) and we are with Plus.net, who have, to be fair, been very good, but like I said, I just wonder whether I am going to miss something simple.

The broadband was working fine, then last week it stopped and now the router keeps trying to connect and goes through the cycle trying to connect of flashing green light, then the two other lights, local network and asdl lights, go amber flashing with the power one going red, then the power one goes steady and the other two go out. You can here a click when it is trying to connect, and it keeps doing this cycle.
We have checked the filters and everything seems to be fine, the telephone is still working etc, but just the router isn't.
It's now been 7 days without broadband.

Plus.net said the line has been checked and say it's fine, they have also done something to do with the interweave? and said it would take 24 hrs to 5 days but that might help and it hasn't.

We rebooted as well and still nothing.

Any ideas please?

A_S x :A

Gallstones

Sounds like it could be a possible router problem, whats the make and model of it?

aliEnRIK

Tried resetting the router? (On the back will be a very small hole with the reset button in. With it switched on keep it pressed for approx 30 secnds whilst it resets)
Bear in mind it will reset to default settings so youll need to change the password and security etc again

Gallstones

BT homehub routers work fine on plusnet, they allow you to enter a plusnet username. Plusnet in the past also supplied BT voyager routers.

ChiefGrasscutter

Plusnet are owned by BT - so its likely that the routers provided by BT will work on Plusnet. Indeed though, some "Free" routers provided by ISP's as part of the package deal are locked to the ISP in question and need to be unlocked before they can be used on other ISP's.

As regards this fault -the router is clearly not connecting/interfacing with the exchange DSLAM so its not really a computer issue. The line is OK as you can use the phone, so I too suspect the router. It won't be the DSLAM at the exchange at that will affect multiple customers - though it is just possible it's the line card.

Interleaving as it is called is generally put ON for longer lines from the exchange and improves stability at the expense of some small reduction in speed. Shorter lines are generally non interleaved (called Fast Path I think) I can't see why interleaving is an issue with a router that won't synchronise with the exchange.

Once you get it sorted you may need the line to be "re-trained". This is because if you have had a dodgy/intermittent connection or multiple failures to connect the exchange equipment will register this and mark the line speed right down as being a bad line: - which it isn't of course - its had a "fault" on it - though we don't yet know what the fault is and it could well be the router that is the fault. Once the fault is cleared the line speed sometimes does not rise back up to its former value but needs to be re-set by Plusnet/BT (it's all to do with signal to noise ratio margins.........) and of course does depend on what sort of speed of connection you had in the first place

Plarkster

Try what everyone else has suggested - unplug all phones etc and connect a different router directly into the master socket (unscrew the faceplate and plug into the socket behind). You'll need your Plus.net username and password, and remember to use different cables too.

If you still can't get broadband go back to Plus.net - my friend who is with them had exactly the same problem and Plus insisted that everything was fine their end. We tried different routers and everything and he called them back to say it still wasn't working. To cut a long 3-4 week story short, they did eventually find a problem their end and the broadband was instantly working again.

balloo_2

I have had the same problem lately but its been due to work being carried out in the exchange.

amateur_saver

Thank you for all your suggestions - they have now suggested that it is a router problem and are saying that we can have another router if we subscribe to them for another 12 months and pay postage for £4.99 or they will loan us one to check if it is the router or not.
We are going to borrow a router from a friend and see if that works and if it does then we know that it will be ours and then we will decide what to do.

I will bear in mind everything else and print this off for hubby to look at.

A_S xx