MSE News: FSA - Bank charges create hike in financial complaints

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This is the discussion thread for the following MSE News Story:

"The Financial Services Authority today revealed there were 2.6m consumer complaints during the final six months of 2009 ..."

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  • natweststaffmember
    natweststaffmember Posts: 12,063 Forumite
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    Are there any figures of those complaints on bank charges that were upheld or not?
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • chillxxx
    chillxxx Posts: 33 Forumite
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    45% of compliants upheld by banks, clearly shows that front line staff advisors need to be better trainned and better process put in place to protect the customers interests. Then to top that 53% are being up held by the ombusman are the FSA visting auditing these banks to ensure they are ensuring the customers interests are taken care of!
  • dunstonh
    dunstonh Posts: 116,610 Forumite
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    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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