Problems with Laptops Direct

matthewhotdude

I ordered a Laptop on Laptops Direct, And never recieved a order number or confirmation email, I paid Via Paypal and the money (£1000) has gone from my account but I have no Laptop.

I have tried emailing the company - They don't reply

I have tried Phoning....no Luck there


what can I do?

jaydeeuk1

What do you mean 'no luck there' by phoning? For £1000 I'd keep on bloody ringing!

matthewhotdude

They say they can't help me because I don't have a order number! I'll try phoning again when I'm not as angry because I am fuming at the moment.

wish I had have googled the company before my order as there seems to be thousands of bad reviews of this company

1984ReturnsForReal_2

Mark-BuyitDirect wrote: »

Hi Matt, I work for Laptops Direct. Sorry to hear you're having trouble contacting us, I've checked the phone system and everything is in order at the moment.

Any chance you can PM me the item you've ordered or the order number if you have it. I'll find the order and get someone to call you.

Ta

Mark

Changed jobs then?

Maybe a change of username is in order?

Perhaps you could explain the taxation issues within the group of companies?

Hi Heli Pilot,

I work in Marketing for Buy it Direct. Can you email me (sent you a PM) the details of the issue you've had and I'll check into it for you.
We strive to give the lowest possible prices and best service we can, my apologies if this isn't the case with your order, I'll do what I can to resolve the problem for you.

Mark

matthewhotdude

I have Pm'd you now

BATPB_1

Sorry to hear you are having problems with this Laptops Direct.

Unfortunately I can’t really offer any further advice, more a warning. This company are terrible. The laptop they sent me arrived with a smashed screen and they are refusing to take any responsibility for this - phone calls, emails and letters get very unsatisfactory responses and mainly consist if sections copied and pasted from their website.

I am currently in the process of taking them to the small claims court.


Avoid them I would say.

BATPB 1

BATPB_1

Mark,

Thank you for your reply - I am unwilling to correspond via PMs, a recorded letter is on its way to your managing directed as listed at Companies House.

Regards,
BATPB 1

(Sorry to the OP, I have somewhat hi-jacked your thread).

matthewhotdude

It's ok, you can trust Mark though as he sorted my problem for me