Apple MacBook Unibody Cracked, Will Not Repair

Dan:)_7

well, bought a brand new apple macbook back in december 2009, and it has now developed two cracks from the hinges.

having looked on the apple forums, this seems to be a common problem with the macbook unibody that was released, and i aint the only one whos having a problem.

i took it into the apple store, and they told me as there is no CS Code for the problem, the repair is an out of warranty job, and that it would be £160 to repair it, for something that isnt my fault, i pointed the genius to the apple discussion forums where i showed him the thread of other people having the same problem but no ball?

what do i do now? im stuck with a £800 laptop with 2 massive cracks in it, i have began to lose faith in apple

hippyadam

You need to go back in to the Apple store and quote them the Sale of Goods Act
(That link points to the business link page for the rights of customers)

Don't let the fanboy/girl give you any jobsian no return rubbish!

scottishlass

Mine cracked and I rang up the helpline explained the problem and the location and they told me the local dealer that could fix it for me and that as long as they agreed that they cracks were not my fault I wouldn't have to pay.

Dan:)_7

hippyadam wrote: »

You need to go back in to the Apple store and quote them the Sale of Goods Act
(That link points to the business link page for the rights of customers)

Don't let the fanboy/girl give you any jobsian no return rubbish!

its like an hours drive to the apple store for me, which i dont wanna do again to find out i cant get a repair, im really fed up

scottishlass wrote: »

Mine cracked and I rang up the helpline explained the problem and the location and they told me the local dealer that could fix it for me and that as long as they agreed that they cracks were not my fault I wouldn't have to pay.

the guy in my store said im the first he's seen with the problem, this is what i have, similar to this;

scottishlass

Dan:) wrote: »

its like an hours drive to the apple store for me, which i dont wanna do again to find out i cant get a repair, im really fed up



the guy in my store said im the first he's seen with the problem, this is what i have, similar to this;

My Apple store was 3 hours away but they usually have a registered repairer somewhere - I would ring up Apple Support quote this page here http://support.apple.com/kb/TS2948 and see what they say.

Dan:)_7

was yours the same??

did you need a CS code?

chomsky_2

Hi there, I have exactly the same problem, I take very good care of my laptop as it cost so much money and I saved my !!! off to buy it. In the last few days a crack has appeared in mine as well and I am going to have to take it to the Apple shop. From the looks of this thread though i'm not going to get a free repair

scottishlass

Dan:) wrote: »

was yours the same??

did you need a CS code?

No mine was along the front, it was a while back but think I was given a ref number by customer service which I then passed on to the repairers, if you phone up you can get it arranged to be sent away rather than travel.

Dan:)_7

chomsky wrote: »

Hi there, I have exactly the same problem, I take very good care of my laptop as it cost so much money and I saved my !!! off to buy it. In the last few days a crack has appeared in mine as well and I am going to have to take it to the Apple shop. From the looks of this thread though i'm not going to get a free repair

im going to set a site up for this, we can post what stores do the repairs and how many they have done,

sheffield said they never done one before.. so i need to ring applecare to get a code for a repair

pulliptears

Try Manchester's Trafford Center Branch, they are brilliant. My old MB had the case crack fault (the original fault on the front of the case not the hinge fault in this case) I nipped in on the off chance and not only did they replace the case there and then they did it within half an hour because I needed the MB for uni.