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How long for pet insurers to pay?

melbury
melbury Posts: 13,251 Forumite
Part of the Furniture 10,000 Posts Name Dropper I've been Money Tipped!
How long does it take for your pet insurance company to pay out after a claim has been submitted?

I have had to put in three claims recently for the same problem and each time I am having to chase them up for payment, it is really annoying.

Also, what happens if your renewal becomes due and you still have a claim outstanding? Presumably they will up the premium tremendously, but you can hardly go elsewhere if there is a claim you are awaiting payment on.

Really annoyed because this company used to be so good.
Stopped smoking 27/12/2007, but could start again at any time :eek:

Comments

  • hethmar
    hethmar Posts: 10,678 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Car Insurance Carver!
    Which company is it?

    Well, thing with insurance is once you have claimed on a condition you cant move anyway as that condition and anything vaguely related to it will be excluded by the new insurer. So dont be hasty in changing.
  • melbury
    melbury Posts: 13,251 Forumite
    Part of the Furniture 10,000 Posts Name Dropper I've been Money Tipped!
    hethmar wrote: »
    Which company is it?

    Well, thing with insurance is once you have claimed on a condition you cant move anyway as that condition and anything vaguely related to it will be excluded by the new insurer. So dont be hasty in changing.


    Yes I had thought of that. Trouble is how much will they up the premium by because of the three claims made?
    Stopped smoking 27/12/2007, but could start again at any time :eek:

  • hethmar
    hethmar Posts: 10,678 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Car Insurance Carver!
    Well, I have a long standing condition with one of my boys and to be honest, the premium doesnt seem to have increased any more than for the boy who has had no claims at all.

    I tend to save my claims up now and do them in one bash every 6 months.

    How big are the claims/what for?
  • Joyful
    Joyful Posts: 2,429 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I use Petplan and each claim has been settled within 14 days which is good as I have to pay my Vet in advance. Not good when the last op cost £2000.
    Self Employed, Running my Dream Jobs
  • bafty_crastard
    bafty_crastard Posts: 247 Forumite
    Joyful wrote: »
    I use Petplan and each claim has been settled within 14 days which is good as I have to pay my Vet in advance. Not good when the last op cost £2000.


    Is it your vet that says you need to pay upfront? I'm with petplan too and I always get them to settle directly with the vet.
  • Joyful
    Joyful Posts: 2,429 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Yes it's my Vets rules.
    Self Employed, Running my Dream Jobs
  • bafty_crastard
    bafty_crastard Posts: 247 Forumite
    Joyful wrote: »
    Yes it's my Vets rules.


    Oh I didn't realise all vets wouldn't allow petplan to settle direct. My vet phones petplan to make sure the condition will be covered then I tick the box on the form to settle with the vet.
  • lowis
    lowis Posts: 1,952 Forumite
    1,000 Posts Combo Breaker
    i have been with axa and petplan and both have paid out within 2 to 3 weeks at most.
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