Help with slow laptop please!

VanyaHargreeves

So recently my 5-month old laptop has been rather slow, I was wondering if anyone can shed some light? It's a Dell Inspiron.

I tried to do a HijackThis report but this came up:
http://i41.tinypic.com/mox2b.png

and then when I tried to open a log it said this:
http://i44.tinypic.com/24yb9j6.png

Also, my msn has been giving me this error for the past few days:
http://i42.tinypic.com/11t53du.png

Could someone please shed some light? Much appreciated!

deadduck_145

try ccleaner (google 'ccleaner download' its free) to free up some of the junk cluttering your computer. Also, you may need to upgrade the RAM (memory) if your are doing complicated tasks which is makiing the computers struggle.as i cant see your hijack this report its impossible to tell if its infected, maybe just run your anti virus scan and see if anything pops up?

debitcardmayhem

You need to right click on Hijack this and run as administrator

VanyaHargreeves

I'll download ccleaner now, and I've run an AVG scan that's come up with four trojans in temp files that have been sorted. I appreciate your help!

debitcardmayhem

I would download Malwarebytes free version, open the program and go to the updates tab, download the latest version. Then After its updated goto Scanner and click PERFORM FULL SCAN then click SCAN
Post the COMPLETE log here AFTER youve deleted everything it finds


reboot

Then rerun HijackThis (remember to right click on HJT an run as administrator)

Then post the log here

VanyaHargreeves

I'm on Windows 7 so when I right-click it doesn't give me the option to run as admin.

VanyaHargreeves

Malwarebytes' Anti-Malware 1.46
https://www.malwarebytes.org

Database version: 4079

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

09/05/2010 00:49:22
mbam-log-2010-05-09 (00-49-22).txt

Scan type: Full scan (C:\|)
Objects scanned: 210388
Time elapsed: 44 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\yqfhqodq (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

VanyaHargreeves

Any help please?

Browntoa

looking at that log I would now run

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

and post that log file

you may need to rename combofix.exe to something else , ie...vanya.exe , to get it to run

Windows 7 does not require recovery console , just run it (if its 32 bit Win 7)

VanyaHargreeves

^ I tried that, and I tried renaming it, but it wouldn't run...