Problems getting BG Click Energy?

silverfoxuk

I applied for British Gas 'Click Energy' 4 months ago and I still haven't been transferred onto the cheaper tarrif!! Apparently they have a computer problem - this email received this morning from customer services:


From: 'clickenergy.co.uk My Account' <myaccount@clickenergy.co.uk> Sent: Wed Aug 16 8:02

To: Me Priority: Normal

Subject: Your British Gas Click Energy Conversion Application Type: Embeded HTML/Text


Dear Mr

Thank you for your enquiry regarding your Click Energy application. I apologise for the delay in responding.

Please find below the complete rules of Click Energy, please take time to read these.

If you no longer wish to be a Click Energy customer, please email us at myaccount@clickenergy.co.uk and we will revert you to our standard British Gas tariffs.

Your Click Energy username and password

As a Click Energy customer you are required to manage your bills online. Your https://www.house.co.uk account has been converted to a Click Energy account and you will shortly be able to log in, using the same username and password, via https://www.clickenergy.co.uk. We will email you again shortly to let you know when you can start logging in to Click Energy , as at present we have experienced a fault opting your account online for Click Energy access. If you wish to view your bills in the meantime please visit https://www.house.co.uk to view these.

Please enter your username and password details exactly as you originally submitted them, taking care to differentiate between numbers and letters and upper and lower case characters. If you are not sure of your username and/or password, please follow the lost password process on the website, call us on 0845 600 6113 or email us at myaccount@clickenergy.co.uk.

Kind regards,

Samantha Honeyman

Click Energy Customer Services


Anyone else having similar problems?

p.s actually on previewing this post I see the email says "account has been converted to a Click Energy account" so maybe I will see some savings after all, but dunno when cause I can't log in to manage my account.

masonic

Ugh! Don't get me started again ... It looks like you got further than me. I tried for several weeks to get BG to even acknowledge I had applied for Click, but eventually gave up and switched to Atlantic (who start supplying my elec today :j). I would stick with it if I were you. At least you can print out that e-mail and beat them relentlessly with it if they try to bill you on any other tariff.

malakoffee

Hi SIlverfoxuk,

Yep, Click Energy is a problem for me too ( around 4 months ).

The only piece of paper showing the "Click Energy" brand was a tariff table in the back of the initial letter welcoming me to BG.

In all of the many letters that have followed ( mainly delays in switching the services ) there has never been any further reference to "Click Energy" ( C.E.).

* I have received no login instruction
* I have recently received a gas (only) bill on paper . . whereas C.E. is electronic only
* Various enquiries about what was happening have sent me round in circles " You'll have to speak to a different department".

Thanks for the contact email addr . . . myaccount@clickenergy.co.uk
I would rather switch to another supplier than phone in on that C.E. premium rate number.

. . . time to kick bottom methinks.

Cheers
Malakoffee