Who can I write to at HSBC??

claire_80_2

I need to go high up to complain to someone about a whopping £75 bank charge, does anyone know who I can write to?

Ta.

YorkshireBoy

Is Mr M F Geoghegan, CBE, high enough up for you?

claire_80_2

Lol... who is he? I am only asking as when I had problems with BT I emailed the boss and it was sorted within a day, did the same with First Buses and their CE for my Father when they were arsing him about with his sick pay.

christhesparky_2

HSBC [EMAIL="managingdirectoruk@hsbc.com"]managingdirectoruk@hsbc.com[/EMAIL]

Newly_retired

All banks have to have an official complaints procedure and are obliged to give you a copy of it. If not, write a letter headed Complaint, keep a copy, preferably send it recorded delivery or deliver it yourself. They have a set timescale to reply and either respond appropriately or send you a deadlock letter ie they won't budge. Then you can take your complaint to the Financial Ombusdman, and stand a better chance of success.

claire_80_2

Chris who do I address it to?

Thanks!

YorkshireBoy

claire_80 wrote: »

£75 bank charge

A one-off charge?...or 3 x £25 'informal' overdraft request fees?

BTW, the gentleman referred to earlier is the Chief Executive.

christhesparky_2

claire_80 wrote: »

Chris who do I address it to?

Thanks!

Paul Thurston CEO

claire_80_2

YorkshireBoy wrote: »

A one-off charge?...or 3 x £25 'informal' overdraft request fees?

BTW, the gentleman referred to earlier is the Chief Executive.

Nope, a one off charge!

And thanks

Bloomberg

claire_80 wrote: »

I need to go high up to complain to someone about a whopping £75 bank charge, does anyone know who I can write to?

Ta.

If you do not make a habit of going overdrawn then I would suggest that you log onto your internet banking email them through that. They normally get back to you the same or next working day. If you have a history of going overdrawn then you may have to argue your case in the branch.

Lokolo

claire_80 wrote: »

Nope, a one off charge!

And thanks

HSBC charge £25 everytime you use your account which will lead you into (or more) an unauthorised overdraft.

You most probably used your account 3 times leading you into unauthorised overdraft.

I hope whoever you contact refuses as it is in the T&Cs, all you had to do was read them.