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chris1973

Insist that THEY replace the meter ASAP.

I find it absolutely appalling that a utility company would now knowingly drag this out despite knowing from meter readings that there was a distinct possibility of a faulty meter, even the utility operative has verbally advised the OP of the fact!.

Of course in real terms, the utility company probably doesn't care, as they'll just negotiate a fee for all of that back Gas when they finally can be bothered to pull their finger out and get around to it - which could be weeks, motnhs or years away.

What happens if the estimated bill was substantially more than the OP had actually used?. Would this make it right? and does honesty not apply to BOTH parties?, or are utility companies immune?.

If I was the OP, i'd now be pushing to get the meter repaired or exchanged ASAP, because the longer this draws out the higher the bill will be for all of that back dated Gas. Contact them again, and state that you believe (and have been told by their phone operative) that there is a distinct possiblity that you have a faulty meter in your premises and in knowing this you are now actively in fear of your safety.