Bank of Scotland Customer? - Check Your Statements!

elliotj

I work for an unnamed Financial Institution. I have been made aware that Bank of Scotland had some problems where customers with Bank of Scotland issued Visa Electron and Visa Delta Debit cards have made debit card payments but where the funds what been authorised twice. The problem seems to be with payments made on Friday 30th April.

As a result customers have had twice as much taken from their available balance but only one payment has been settled. In some cases the transaction was declined, but funds were still earmarked. This additonal authorisation will sit there for a number of days, until it expires or the authorisation is removed by Bank of Scotland.

Customers are advised to call the number on the back of their card and Bank of Scotland will sort it.

Dont expect them to contact you if this has happened. Beware that this could cause you to miss your Direct Debit payments and incur Ovedraft charges!

Hope that this helps someone!

pelirocco

I only wish BOS would ear mark payments made by debit card , there is never any change to the balance on our business account until the payment hits the account , good job i use a cash flow chart .

BTW yesterday BOS was having technical issues

PC_Gabriel_Kent

Get onto the FOS straight away. Also phone Max Clifford to fight your corner. This type of thing is against human rights.

jambosans

elliotj wrote: »

I work for an unnamed Financial Institution.

a.k.a. Lloyds Banking Group; a.k.a. HBOS.

FYI the title of your thread is mis-leading, pending debit payments do not show on statements. The only indication of a pending transaction is a difference between your balance and available balance.

Duplicate transactions happen all the time, although it's normally an issue with the merchant, or their acquirer. If there's an error on Bank of Scotland's end and they've posted transactions to customer's accounts twice, I would imagine (if the issue is widespread enough), they will put a correction in place.

Edit: also, you suggest this happened on 30/04/10, five working days ago, the issue has probably been resolved by now. Certainly any authorisations should drop off after a week or so.