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what to do

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afternoon all
i bought this http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&rd=1&item=6360235510&ssPageName=STRK:MEWN:IT and sent the payment straight away, but since i bought it on the 21st he hasnt replied to a single email, i also relised that it could be fake, by looking at his feedback http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback&userid=bargainland2005 what should i do?

cheers

:)
«1

Comments

  • angelcake
    angelcake Posts: 4,496 Forumite
    sorry to say this but perhaps you should have taken notice of the feedback before bidding!! That is what it is there for!!

    You need to contact ebay, send him a formal email through them and start proceedings to do a chargeback through paypal! If it is all kosher in the end you can cancel formal proceedings!
    :p:p Angel :p:p
  • halil
    halil Posts: 288 Forumite
    thanks for the reply, i bought the item before the feedbacks appeared about him selling fake dvds :(
  • soolin
    soolin Posts: 74,020 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Region free and the BIN price almost certainly mean you are buying a pirate.

    However, although a week for delivery is not unusual if you are at all worried and are not getting any response from the seller then start the paypal chargeback procedure, that should be enough to get the seller to do something!

    He's sold an awful lot of stuff without having got any feedback yet, so maybe he is just slow to ship.

    Soo
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • JPS
    JPS Posts: 1,402 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    His feedback really isn't that bad tbh. If you are worried then yes start the Paypal chargeback now. It probably is a fake, but I don't see why you shouldn't receive it from him.

    Good luck with it

    Josh
    The main thing is to keep the main thing the main thing:)
  • halil
    halil Posts: 288 Forumite
    okay heres an update
    i got the dvd yesterday, opened it up, and it is a fake
    1. teh dvd cover is cleary a fake
    2. the actual dvd cover is also fake, as the colours dont match
    3. on the underside of teh dvd it says "Carfield" LOL

    okay im gona try and get a refund, should i go striaght to teh seller or ebay or paypal

    cheers
  • soolin
    soolin Posts: 74,020 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    halil wrote:
    okay heres an update
    i got the dvd yesterday, opened it up, and it is a fake
    1. teh dvd cover is cleary a fake
    2. the actual dvd cover is also fake, as the colours dont match
    3. on the underside of teh dvd it says "Carfield" LOL

    okay im gona try and get a refund, should i go striaght to teh seller or ebay or paypal

    cheers

    The 'official' advice would be to email the seller first to ask for a refund, give him time to sort it out. However, this does give him the opportunity to clean out his paypal account to stop any chargeback. Although he might be willing to sort things out amicably especially as he has started to get negatives.

    However, the option to go straight to paypal for a refund is there, although as you have received the item it won't be very straightforward as you will have to argue that the item is not as described, which looking at the auction is probably not true.

    Although it doesn't help you get your money back you might want to turn him into ebay for selling pirates, they tend to frown on that sort of thing.

    Soo
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • soolin
    soolin Posts: 74,020 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Sorry to follow up my own response!

    It might be worth re doubling your efforts to get this seller banned. He is selling another DVD at the moment which looks dodgy and he has left some rather abusive feedback which is another point against him as far as ebay is concerned.

    If he gets NARUd he can't leave you feedback.

    Looking at his closed auctions though he is unlikely to carry on selling for much longer, he barely had any auctions closing with bids so his profit margin must be virtually zero taking into account his listing fees.

    Soo
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • halil
    halil Posts: 288 Forumite
    cheers soo
    im gona contact paypal and do a chargeback
    is there any conseqences that mite occur from the seller once he/she/heshe finds out i have done a chargeback?
  • soolin
    soolin Posts: 74,020 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    halil wrote:
    cheers soo
    im gona contact paypal and do a chargeback
    is there any conseqences that mite occur from the seller once he/she/heshe finds out i have done a chargeback?

    He can leave you a negative, that's about all really.

    Soo
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • halil
    halil Posts: 288 Forumite
    i just read this on the paypal site , as im about to file a claim

    If you are filing a claim because you received fake or inauthentic merchandise, please be prepared to submit a letter of inauthenticity from a reputable expert who can substantiate your claim. This letter should be on official letterhead and include contact information so that we can discuss your case with the expert if necessary.

    who do i need to contact
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