PC World - Sale of Goods

Chimpofdoom

Well again, PC world will want to take it and fix it or send it to be fixed, what happens is determined on brand. Some brands they will fix in house, other brands they will send back to the manufacturer to be repaired (like sony).

i.e. another is for me to get it repaired and for THEM to foot the bill (as in the case of the 28 day rule) i.e. if after 28 days I am not happy, I can buy from another store and get them to pay for it.

Not quite how it works, the 28 day rule is applied to them taking it, repairing it and the goods not being fixed in that time.. not if your happy or not. If after the 28 days, they haven't fixed it, they will issue you vouchers (not sure on refund) to buy product to that products cost (so if it has gone up in price, they will match it.. apparently)

My point is that for ME to get it fixed would be less ecanomic (sorry I can't spell) than to have it replaced, yet your saying that they have stated it's cheaper for them to send it off, get it looked at, then maybe replace it anyway or fix it) and that I must be happy to have something that could have been built faulty, and bodged to get it working for a few months)

Yes, it's DSGi who are picking up the bill, so it has to be what is viable for them, they can't just take your product and give you a new one without proving that the fault was not there from purchase. If the fault was there from purchase and it's unrepairable they will give you a new product, but they need to see if first.

Mankysteve

dEfEndEr wrote: »

Neil,

I've taken that to mean that I have the choice of what gets done, as long as it's repair/replace (i wanted replace) as compaired to ANOTHER remedy.
-Yes you can ask but if the cost of replacement is over that of repair then they have the right to repair

i.e. another is for me to get it repaired and for THEM to foot the bill (as in the case of the 28 day rule) i.e. if after 28 days I am not happy, I can buy from another store and get them to pay for it. (cheaper for me in time and effort, I charge £150 an hour for my work, so they have cost me more than the item is worth, besides the point I know as I can't claim for my loss of earnings etc)
-There is no legally set down time frame. Ie must not be of significant incontinence Personally I would see 28days as significant but will end up having to go though court to prove it. If its a second TV from a bedroom for example a court may decide that 48days would be significant one would have to look though past court cases to see what will happen.

My point is that for ME to get it fixed would be less ecanomic (sorry I can't spell) than to have it replaced, yet your saying that they have stated it's cheaper for them to send it off, get it looked at, then maybe replace it anyway or fix it) and that I must be happy to have something that could have been built faulty, and bodged to get it working for a few months)

Bad repairs would be up to you to take with the retailer next time it fails.

And I've simply got to except that faulty goods can be sold by large retails and they get away with it?
The laws are set out to protect the consumer but not to the point where the company can't make a profit. Were a capitalist nation and if every could bring back faulty goods and replace there and then retailer wouldn't survive.

Ive added my comments in red.

smcaul

OP, you have the right to ask for whichever remedy you want, the retailer can refuse if the cost is disproportionate to another remedy.

Ask them to prove the "disproportionate" part, I bet they can't. But you will be hard pushed to get a manager to see this point, they employ monkey's, so you will need to take it higher. And use the significant inconvenience part as well.

Good luck though, PCW are a nightmare.

dEfEndEr_2

Thanks Manky...

I know now to buy it at ASDA next time

Electrical products
When a customer purchases any electrical item their receipt will be placed in a free Exchange & Refund wallet. If a customer doesn’t receive one, they can ask for one. The purchase is then covered for a full year from date of purchase; the customer will need to keep the receipt to be covered under the Asda warranty.

Most supermarkets do..!

Even the 2nd hand PS3 I bought from HMV came with a 1 year EXCHANGE warrenty (i took the controller back afer 5 weeks, and got a brand new one) this unit was VERY old as it was a first generation PX3 they had sold.

My main complaint with the PC World service started with the first post.

It ended up being that they 'Do Not give Warrenty information in the store', did not have a copy of any policies in place, and that the unit didn't even have a warrenty card inside the packaging (we opened the manuals bag in fromt of the manager, he read through and pushed it to one side)

Thus the hour+ instore debate (with an audience, security asking me to keep quiet and the manager saying he will no longer talk to me)

Jakg

dEfEndEr wrote: »

Then I've got to sign a returns form that states

'i agree to cover any costs for the repair...' <can't recall the rest of the junk on their returns form> but it did state for parts/labor not covered by the warrenty (of which there is none)

Errr, NO.. I wont..

This i used if a warranty repair can't be done - i.e. if they open it up and find the screwdriver your 7 year old rammed in there etc.

They wont charge for a warranty repair.

5 months old, your going to have to accept a repair.

dEfEndEr wrote: »

Thus the hour+ instore debate (with an audience, security asking me to keep quiet and the manager saying he will no longer talk to me)

And this thread has been going on all day without people throwing legislation at you, but you still thinking your right... it doesn't surprise me the manager gave up.

dEfEndEr_2

What warrenty ?

And theres other sites where what i've been saying has been used, and a result found..!

i.e. it's not upto the retailer, but the consumer...

wealdroam

dEfEndEr wrote: »

What warrenty ?

And theres other sites where what i've been saying has been used, and a result found..!

i.e. it's not upto the retailer, but the consumer...

I would forget this forum then.

Go to the forum that gives you the answers you want to hear.

Problem solved. I'm sure PCW will understand.

markybaby

What has not been mentioned so far is the cost issue to the retailer. PC World will not pick up the bill for this one as it is covered by the manufacturer's guarantee. The manufacturer will pay for collection, parts and labour. If PC World gave a replacement they would not be able to return the product to the manufacturer for a refund so would have to write the product off at their cost. So the part of SOGA referring to repair or replacement and costs involved actually backs up PC World in this case. Sounds like if the manager had explained it properly all of this could have been avoided. Hope it gets sorted quickly.

neilmcl

markybaby wrote: »

Sounds like if the manager had explained it properly all of this could have been avoided. Hope it gets sorted quickly.

Sounds like if the OP hadn't gone in all guns blazing with an attitude and misquoting the Sale of Goods Act, all of this could be avoided.

gordikin

Sounds like the manager could explain until he was blue in the face!