car finance help

scotty_dotty

Hi guys first time on so be gentle. Im on my second car with welcome finance and have fell behind with payments and i recently received a text from them (yes a text) telling me that they had came to the house with a notice of termination and that the car would be uplifted. It also said that to avoid any admin costs and costs for the uplift they would allow me to hand the car back to the local office. They had also threatened me with the police as i had not informed them of my change of address (which was only 2 days before they made the home visit and over the weekend). Phoned the police and they say they would not be remotely interested. I feel they are bluffing and using scare tactics to an extent. The car has been paid approx 75%.

I have since been in touch about surrendering the car as i have not received the termination notice and they have agreed but are not willing to sign the v5 (traders section). They have also previously refused to take the car back at the local office as "they are not authorised to do so". And when i told them i would return the car on Monday they said no one would be in the office to accept it but just to leave it parked out front and post the keys with a letter of surrender through the letter box!

Also as the title suggests i received a letter from 1 of the local welcome office employees saying that the car is connected to my personal loan also. I was never made aware of this when i went for it and im struggling to find the documents which isnt a surprise as things are still up in the air because of the move.

If the loan is secured against the car what happens if they have asked for the car back? How do i stand in relation to paying the loan back?

As you can see its a big mess and they keep changing what they say and what i can do etc and itd be great to get some advice on the whole situation.

Thanks, Scott

ps ive had many fallings out with them in the past (breaching data protection on more than 1 occassion, harrasing me and my familly with x amount of phone calls etc etc) and yep its mostly my own fault and shouldve known better but its by the by now.

Hintza

All a bit unclear but let me see:-

You have a car on finance but also have a personal loan secured on it?

You have defaulted on your payments before?

You have had to hand a car back in the past?

somech

first off welcome finance have ceased trading and only allowed to collect payments

check your agreement to see if you do have a personal loan attachted

as you have paid 75% of the finance they cannot repo the car without a court order.(unlikely to go this far)

if you do surreder the car get it in writing that this will cover the outstanding debt otherwise you will still owe them money.

becareful with this lot they use a lot scare tactics to bully you into submission. also if they do take your car you can report it to the police as theft (strange but true).

i would strongly advise you write them a letter explaining you current circumstances and ask them for a final settlement figure (could be peanuts as their desperate for money) also only deal with them in writing never discuss things on the phone with them. dont sign any agreements either.

lastly head over to the consumer action group site they are experts in dealing with welcome (a real eye opener)

good luck:)

scotty_dotty

To clear that up -

I have never handed a car back before,
I have defauted in the past but have always caught up and despite this they re-financed me for my current car and its only since they ceased as a trading company that ive had lots of hassle,
I may have a loan secured on it or they say i have but im unable to locate the documents at present due to change of address.

Just rang dvla and they do not need a signature from welcome so thats 1 thing less to worry about.
Also just rang welcome h/o and they will not deal with me as it has to be the branch - and they could not provide me with the company vat number.

A complete joke!

Thanks for the advice guys.

somech

i think you need to request a subject acccess request costs a tenner but will provide all statements and information on you account. as i said do not deal with them by phone as they are desperate for money and will say anything.
also head over to the cag site they have loads of info and template letters that will help you no end