Money in a suspense account - how do I get it back??

Wrexhamed

Last Friday I did online banking and accidentally transferred £500 from my current account into a credit card account I no longer have. The money has gone from the current account, however as the credit card is no longer active the money is nowhere. Both are with RBS. I've spoken on the phone to the credit card account but feel I'm getting nowhere. I've gone into the branch but they say its down to the credit card side of their business. I've been told the money is in a suspense account. People have promised to ring me back but they don't What should I do now? Is it a case of getting in touch with the ombudsman?

Lokolo

The FOS will ignore you until you go through the banks complain process so there would be no point going to them now.

If you want to complain

http://www.rbs.co.uk/global/h/contact-us/personal-banking/complain.ashx

Also, its only been 2 working days since the transaction so I wouldn't expect it to even return until Monday anyway. The money will need to go through BACS twice.

mrjam

The above is true, infact i had the very same thing happen to me and it took a whole 10 working days before the funds came back to me. Can be a costly mistake to make if you cant afford to lose that sort of money for a few weeks.

Wrexhamed

Thanks for the advice. We had a phone call today saying it will be back with us within 3 to 5 working days - keeping our fingers crossed!!!

mrjam

Great, hope you get sorted sooner rather than later.

Jam

Lokolo

Wrexhamed wrote: »

Thanks for the advice. We had a phone call today saying it will be back with us within 3 to 5 working days - keeping our fingers crossed!!!

Friday - Out
Tuesday - In the air
Wed - In - Uh oh account doesn't exist
Thurs - Out
Friday - In the air
Monday - Back in your account

I think thats how it works.

mclaren32

Lokolo wrote: »

Friday - Out
Tuesday - In the air
Wed - In - Uh oh account doesn't exist
Thurs - Out
Friday - In the air
Monday - Back in your account

I think thats how it works.

Classic, but thats about the size of it.

ChiefGrasscutter

Lokolo wrote: »

The FOS will ignore you until you go through the banks complain process so there would be no point going to them now.

Not according to this thread........

https://forums.moneysavingexpert.com/discussion/2422329

All you need to do is ring up the FOS and they will jump to it and it will be sorted almost immediately.......................

Lokolo

ChiefGrasscutter wrote: »

Not according to this thread........

https://forums.moneysavingexpert.com/discussion/2422329

All you need to do is ring up the FOS and they will jump to it and it will be sorted almost immediately.......................

Haha yes, crazy people eh.