2 Weeks without a Fridge Freezer

DeBilde

Ordered a Fridge Freezer from my Mum's Kays Catalogue.

After 5 weeks it stopped working (Tuesday). Called Kays who said an engineer would be in contact to arrange a visit. He called said it would be Friday. He came and said the compressor had gone. Filed a report to Kays. Kays called the following Wednesday to say it would be Monday before they could send a replacement.

Can I claim anything back from Kays? Do I have any rights to complain as it has been 2 weeks to get a new one? £100 of food wasted. Having to eat out or store cupboard items for that period.

Thanks

wealdroam

Household insurance will cover food wastage won't it?
Keep all packaging. Take photographs.

DeBilde

Thanks, I was thinking Household insurance for the food wasted but what about the inconvinience in having no Fridge Freezer and it taking 2 weeks in total to get a new one?

rsykes2000

DeBilde wrote: »

Thanks, I was thinking Household insurance for the food wasted but what about the inconvinience in having no Fridge Freezer and it taking 2 weeks in total to get a new one?

That's just unfortunate, no claim there.

DeBilde

Thought as much, just pains me to be paying for something I have not got.