help problems with returns

russfiona

has anybody else out ther had problems with sterling house and there lifetime garantee on bikes frames my sons bike broke in two as he was cycling to the shop which caused him to fall badly on one knee and required a n ambulance and hours in casualty with ligament damage yet they say they cant find me on there system so will not replace bike i have even sent a copy of the garantee but still say they did not receive anything from my address if anyone can offer advice i would be very greatfull fiona

Ems*Honie

I cant help much, so am going to bump this back up with this

Have you spoken to Citizens advice? Surely being in possesion of both bike and garantee should be enough!

Good luck Hope your son is recovering well.

Voyager2002

I think Sterling House are dreadful.

My son was given one of their bikes: when it arrived I did not consider it "fit for purpose" and contacted them to return it, and they indicated that the charge for sending it back would be greater than the amount they would refund. They suggested that I sell it second-hand, and offered a discount if I were to buy another bike from them! I wrote complaining, but they did not reply.

In your case, the injury to your son is clearly the most important aspect of the situation. And bikes that fail in that way can and do kill people, so he had a (relatively) lucky escape. I would urge you to contact Trading Standards, since this company should not be allowed to sell unsafe products.

Voyager2002

russfiona wrote:

has anybody else out ther had problems with sterling house and there lifetime garantee on bikes frames my sons bike broke in two as he was cycling to the shop which caused him to fall badly on one knee and required a n ambulance and hours in casualty with ligament damage yet they say they cant find me on there system so will not replace bike i have even sent a copy of the garantee but still say they did not receive anything from my address if anyone can offer advice i would be very greatfull fiona

After an experience like that, I would not allow my son to ride another of their bikes even if they paid me to take it!

hollydays

agree with voyager-trading standards