sent me different camera

1959jayne

i bought a fuji hs 10 camera from pc world buisiness for £99.99 + vat paid for it and they sent me an invoice stateing the model and its specs and price.when it arrived it was a completely different camera although they had taken my money.i looked on their website again and saw that it had gone up to £395.i thought it was a good deal but i dont want the camera they replaced it with can i make them honor the cantract and supply me with the fuji hs10...all help grateful..

custardy

have you contacted them?
if you have an invoice stating they are supplying that camera then see what they say

Equaliser123

jdturk wrote: »

As you bought it via their business side your rights may be alot differant as the purchase would presumably be Business to Business?

Would still be the same unless the OP was acting in the course of a trade or business.

Esqui

Are you sure you bought the right one? What's on the order confirmation?

neilmcl

Equaliser123 wrote: »

Would still be the same unless the OP was acting in the course of a trade or business.

I was under the impression that you couldn't order from PC World Business without acting as a trade or business. You have to be a business to set up the account.

Equaliser123

neilmcl wrote: »

I was under the impression that you couldn't order from PC World Business without acting as a trade or business. You have to be a business to set up the account.

Maybe but Courts have held previously that whether someone is acting in the course of a trade or business is a matter of fact and law. Even companies have been held to be consumers if the transaction is out of the ordinary for their everyday business.

Makro is a prime example where it is supposed to be B2B but there are massive amounts of B2C transactions.

1959jayne

it was bought through a buisiness for the buisness owner hense pc world buisiness on my order it does say fuji hs 10. i presume they have a clause to help them get out of it so i will have to send it back and get a refund as the hs 10 is much cheaper else where

Equaliser123

1959jayne wrote: »

it was bought through a buisiness for the buisness owner hense pc world buisiness on my order it does say fuji hs 10. i presume they have a clause to help them get out of it so i will have to send it back and get a refund as the hs 10 is much cheaper else where

Does sound like a B2B transaction. However, there has still been a breach of contract so rights are broadly the same.

custardy

1959jayne wrote: »

it was bought through a buisiness for the buisness owner hense pc world buisiness on my order it does say fuji hs 10. i presume they have a clause to help them get out of it so i will have to send it back and get a refund as the hs 10 is much cheaper else where

contact them first regarding supplying the wrong item