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Santander cancelled my cards by mistake - advice please

alim0nkey
alim0nkey Posts: 36 Forumite
in Budgeting & bank accounts
I had two current accounts with Santander. The second account wasn't used very much so I went into the branch yesterday and closed it. However, I then went out to dinner and was horrified to find that my debit card for my main account was declined. Came home and rang the bank to find that they have cancelled the card on my primary account too! I'm very upset - I was supposed to be going away for a few days and I've had to cancel all my plans and it's really ruined my weekend. I got to speak to a manager on the phone yesterday and said I wish to make a formal complaint. Does anyone have any advice for me?
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Comments

  • bryanb
    bryanb Posts: 5,034 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Change banks. They issued me a card 3 weeks after I closed an account!
    This is an open forum, anyone can post and I just did !
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Do santander offer faster payments?

    Can you not transfer the money into another account?

    Maybe another account in your name, friend or family.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • PC_Gabriel_Kent
    PC_Gabriel_Kent Posts: 232 Forumite
    They do not send faster payments.
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 2 May 2010 at 12:06PM
    PC_Gabriel_Kent wrote: »
    They do not send faster payments.

    Thats that out the window then they will just have to cancel all there plans.

    Claim compo from santander afterwards. :D

    Unless one of there friends and family also bank with santander.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • alim0nkey
    alim0nkey Posts: 36 Forumite
    No they've royally stuffed me. Was meant to be going to London to stay with friends and have had to cancel.

    I already told them I expect compensation. I'm not usually the type to go for that but on this occasion, they can suffer for their incompetence. I think a fee of £25 per transaction in line with their own charge structure would be appropriate :D

    So going to move banks after this. May I add this is the second !!!! up in two months.
  • crispy_chris
    crispy_chris Posts: 507 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    get them to CHAPS it and they pay for the fee due to it being their screw up.
  • alim0nkey
    alim0nkey Posts: 36 Forumite
    I don't have another account for them to CHAPS it to.
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    crispy_chris wrote: »
    get them to CHAPS it and they pay for the fee due to it being their screw up.

    They would not be able to do a CHAPS payment over the weekend anyway :-)
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • stclair
    stclair Posts: 6,856 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    alim0nkey wrote: »
    I don't have another account for them to CHAPS it to.

    Do any of your friends or family bank with santander?
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • alim0nkey
    alim0nkey Posts: 36 Forumite
    stclair wrote: »
    Do any of your friends or family bank with santander?

    Nope, they've got more sense :D
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