Sony Vaio - 16 months and given up the ghost

spender

Sorry first if this is not the correct board. We purchased a Sony Vaio laptop Christmas 2008 (16 months old) for our daughter, and it is not working. It gets very very very hot and the screen goes green and it shuts itself down.

I have contacted Sony as I do not feel that it should not be a functioning laptop, but the warranty was only for one year. They want near on £250.00 just to look at it.

I can not get hold of anybody at Sony to listen, they tell me to phone the out of warranty number at a ridiculous price a minute.

Can you guys give me some advice?
Thanks

westiea

Hi
I had the same problem - I bought mine from John Lewis and it has been back and forth with them since december last year, had - hoping to pick it up next week and it finally to be sorted. I had a 2 year guarantee however and JL have been brilliant as the guarantee ran out in March but they are persisting with Sony- can you take it back to the shop and see if you can get recourse from them?
Also Sony have had loads of heat problems with the Vaios - does yours fall into any of these series that are recalled? Certainly worth emailing Sony and tell them that this is an obvious problem that they know about.
Good luck.