Refund versus replacement law

DEQ8345

Hi All, We have bought a sofa from Argos and had it replaced due to bad quality, the replacement has also been attended to and is also of inferior quality as stated by the expert "Leatherman", we have asked Argos for a refund but they say they are entitled to only offer a replacement, my question is can we refuse on the grounds of having 3 call outs and having already tried a replacement, and force them to refund, my wife (and I have lost confidence in the product)

Esqui

You can't force them to refund if it is "disproportionately costly" to them. But you may want to politely request they do it out of goodwill.

DEQ8345

Would be the same price we paid....what do you mean disproportionately costly?

4743hudsonj

DEQ8345 wrote: »

Would be the same price we paid....what do you mean disproportionately costly?

Well to refund you, it would cost you whatever they sold it to you for.... to replace it it only costs them their purchase price from their supplier.

The law technically allows them to keep providing replacements for an indefinite period allowable by law. However they should soon notice that replacements are not working and give up on you and give you your refund

mighty_hammers

The item has to be of merchantable quality, having accepted a replacement which is no better and repairs, i can't see that argos has any choice but to offer a refund.