Well served by Lidl

torbrex

A big thank you to the girl on the checkout at Lidl this morning, my trolly load came to just over £35 and she told me that if I bought a Daily Record for 65p I could use the voucher in it and save £5.
I shop there regularly and chat to the staff every time I go in but I am very guilty of not remembering names but well done to her for thinking of me.

sagalout1954

The Lidl UK site have a 'contact us' area, perhaps an email directly to them naming the store might be nice......................

hoyles10

That's really good of her to tell you.

We did a shop at Morrisons on Wednesday that came to about £70, this included Avatar on DVD and a copy of the Daily Star. It was only because I was quickly looking for something after she scanned it through that I found a voucher for Get Avatar for £5 if you spend £50 or more so I ripped it out and gave it the girl so we got £7 off. I would have been annoyed with myself if I found it after we'd got home.

McKneff

Had threads about Lidl staff before about them reminding customers, they all deserve a medal.
I think the last one was about one of the staff even bringing in a voucher from her own paper at home and giving it to a customer.

Brilliant customer service.:T

DCFC79

jdturk wrote: »

Surely there is something wrong in doing that, whilst it may be good customer service there must be something that says they cannot harm company trading?

but then if it keeps the customer coming back to spend money then surely thats a good thing

juno

jdturk wrote: »

Surely there is something wrong in doing that, whilst it may be good customer service there must be something that says they cannot harm company trading?

They get the money back from the voucher so haven't lost anything there, and an extra 65p sale from the newspaper.

Then they get a happy customer who is more likely to come back.

juno

jdturk wrote: »

How do they get the money back then, the op just stated it was a £5 voucher of the shop, not that it was from a supplier or anything?

If you read any voucher, it will have something about how the store will get paid for the voucher. It will vary for each one, but basically the store itself will send it off to some coupon handling centre. So they're not losing out by accepting it.