Amex Cashback - any point threatening to leave?

Petree

Hi,

I've got the AMEX Platinum cash bank, spending about 10-12K per annum, now my first year is over my cashback is pants and they've sent me an offer to spend £4 a month to double my cashback % (ends up about a tenner better off in the end)

I'm tempted to call them up and say 'thanks for the money goodbye', in the vain hope they say we can do you a special one off extra x% for a year as a valued customer etc...

Has anyone done this and got anything out of them? I love their service and that they can wire £500 to your hotel reception in outer mongolia should your card get stolen so i don't really want to close the account hmm.... what to do

catflea

Its more than then its worth ringing the retentions team on 08000 121 207

They have the option to give you the extra 50% for 3 months with no fee

BTW, the difference of the 0.5% initial rate compared to a flat 1% is just £17.50 so not all that massive....

with 10-12k spend you are not sadly in the upper echelons of spenders but they will want to keep your business.

tipsychick

I phoned to close the card down when my cashback paid out in January and they offered to credit my account with £20 to stay, which I jumped at!

HTH

sparkey1

Its a bad deal.

Im already getting the 50% cashback for free as I rang them up and asked for a deal.

Its a clever con, as the cashback offer lasts for 12 months, but the £4 a month fee lasts forever. Many people will be enticed by the 50% extra headline.

Incidently, when I had to call AMEX 3 times last year to get my cashback as they had calculated it wrong three times. Check your cashback peeps!