Need Help Fast!!!

wifeandmum

Don't know if anyone can help with this but here goes.

My husband and myself have an account at the Coventry Building society it doesn't have a debit card or anything just a cash link card we pay all our bills through direct debit from this account and both have a wages paid into it.

about 6 months ago the day my wages were paid in they were withdrawn from a cashpoint without myelf or my husbands knowledge. We report this to the Coventry who investigated and the money was credited back to the account.

the same think happend again 2 months later we wre left with not a penny to our name and 2 kids to feed we again reported to the coventry who treated us like criminals accusing us of trying to pull a fast one!!! They said they would investigate and get back to us. I asked for information on wher the cash was withdrawn and they sai they could not provide this!!! A few weeks later after being bailed out by my grandparents we recieved news from the Coventry that there had been internal fraud and the money was credited back to us!!! They also said that a flag would be put on the account just in case!!!

Well today my husband phoned me in tears over the last 24 hours over £800 pounds has been withdrawn from our account that we know nothing about again we are left without a penny and the coventry are being completley unhelpful

How can thsi keep happening i am at my wits end and don't know what to do??

any advice?

Consumerist

Under the Payment Services Regulations 2009, Regulation 61 states:-

Payment service provider’s liability for unauthorised payment transactions

61. Subject to regulations 59 and 60, where an executed payment transaction was not authorised in accordance with regulation 55, the payment service provider must immediately—
(a) refund the amount of the unauthorised payment transaction to the payer; and
(b) where applicable, restore the debited payment account to the state it would have been in had the unauthorised payment transaction not taken place.

So, the bank must refund the unauthorised payment immediately whilst they investigate the matter and re-instate your account unless they can prove that you have acted negligently or fraudulently.

If they fail to comply with this regulation then you should start their formal complaints procedure without delay which ultimately gives you recourse to the Financial Ombudsman Service who can award you compensation. It is a free service so you have nothing to lose.

You can find more about the FOS complaints procedure here - the page mainly deals with reclaiming bank charges but it will given an insight into the FOS complaints procedure.

Chrisblue1962

Personally, I'd change my account to another organisation altogether given that it's neither yourselves or anyone you know. There are many non-overdraft basic accounts available.