Help regarding easyjet!!

indierocker85

Which bit has the bit about compensation? I am so worked up I can't read through the entire thing.

Also, how do I claim for compensation.
Lastly, would I be eligible for any money back do you think as the enw flight times are crap.

indierocker85

diddyangel wrote: »

Thanks for clearing that up. I'm not sure whether your claim lies with thomson as they're the agent or with olympic holidays.

The most olympic holidays will pay you is £25pp if they notified you today, £20pp if this was yesterday - scroll to the bottom of this link http://www.olympicholidays.com/information/terms_and_conditions.asp

If you can claim on thomsons t+c's you are entitled to slightly more - £40pp if advised of this change today, £30pp if you were told yesterday - see here about a third of the way down http://www.thomson.co.uk/thomson/page/tandc/tandc.page?depDate=2009-05-01&accommInvSys=TPP&flightInvSys=TPP&lang=en

I'd contact Thomson who booked the holiday for you as a first point of contact and see what they say.

If I was you I would also check how much the holiday costs with those flights/other companies as this is a major change to your holiday and you are entitled to reject the changes and have a full refund. You might be able to get the same holiday as a late deal at a much lower price, so in that case get the money back and re-book Seeing as they have offered you a night flight I'd think you could have a good chance of getting it cheaper so definately have a look.

Thing is the refund takes 2 weeks. We only have two weeks booked off work. And it is very unlikely we would get anymore time off

blue_haddock

is it perhaps possible you can phone your agent pretending to be a new customer interested in the same holiday as you are now booked on and find what they are quoting for the amended holiday.

That will give you a good idea of the difference in price and from there see about a refund/compensation claim.

diddyangel

indierocker85 wrote: »

Thing is the refund takes 2 weeks. We only have two weeks booked off work. And it is very unlikely we would get anymore time off

Could you pay it on a credit card and pay that off in full in 2 weeks when the refund comes through? I guess its only worth the hassle if it saves you a few quid.

Also, price up the holiday online/over the phone with different flights with the company you booked with - as they can transfer the money you have paid to a new booking and refund any excess you may have paid.

If possible also keep your options open with regards to other hotels - you might get better accomodation at a cheaper price than previously quoted as its last minute.

indierocker85

Update: EasyJet have jsut confirmed to me that the outbound flight is going ahed all OK. So someone is lying.

They said the return one which was one the 13th has been re-scheduled for 00:35am on the Friday the 14th.

Yet Olympic and Thomson are making this EXTREMELY DIFFICULT

indierocker85

Am i effectively eligible for comepnsation from both Olympic AND Thomson then? As in effect they have both notified me today.

indierocker85

I am now begging for some help on this.

Basically, what has happened is. In November I booked a holiday with Travel Agent Thomson. Who sold me a Holiday from Olympic Holidays (tour operator) the flight witht he holiday was a charter flight which Olympic use, the company being easyjet.

We were supposed to fly out to crete on the 6th of May 2010 and return on the 13th .

I received a phone call yesterday from thomson stating that the outbound flight on the 6th isn't going ahead as EasyJet have apparently cancelled it. And as such they have moved us to the Friday, or I have the option to cancel the holiday.

I informed them that I wasn't prepared to accept this, I then phoned easyjet, who informed me directly that the flight on the 6th was going ahead as scheduled, and I was still down on there system as being booked on it. They they told me that the flight which wasn't going ahead was the return on the 13th and that had been rescheduled to 00:35am on the 14th meaning it had been treated as a cancellation as it was rescheduled for the following day. Easyjet also insisted that no such email was sent from them saying the 6th of May flight isn't going ahead and if there was one then they would need to see it.

I have also paid £200 for the taxi to get us to and from the airport, of which I lose half of my money for cancelling with such short notice.

Also, if we move to the Friday 7th as they are wanting us to fly on totally unreasonable flights flying out of manchester at 15:40 arriving into Crete at 22:00. The transfer then takes 2hrs and 15minutes. meaning we don't arrive until Saturday the 8th. The return flight is 22:50 arriving into Manchester at 00:35am on the 15th.

So, we effectively lose a day. Or am I wrong?

The thomson manager didn't seem slightly bothered.
Olympic holidays were refusing to speak to me and would only deal with the agent.

I advised them that easyjet have denied sending any email regarding the 6th of May flight. And when challenged on the emails origin Olympic Holidays claimed the email was sent from Poland!!!

I also advised them I would be putting in a freedom of information request for the phonecall I had with an easyjet rep, stating that there is no problem what so ever with the 6th of May flight and no email was sent regarding the 6th, only the flight on the 13th.

Olympic have said we will in no way be compensated.
Thomson have mirrored this statement

When i explained that we have no other means to get to the Airport and back, they didn't in the slightest seem to care.

What can i do, and what are my rights?
I need urgent help with this as I have till 4pm to decide if we are going or cancelling.

Oh, and also, we get no refund for 2 weeks as the money needs to come from head office.

indierocker85

I am now begging for some help on this.

Basically, what has happened is. In November I booked a holiday with Travel Agent Thomson. Who sold me a Holiday from Olympic Holidays (tour operator) the flight witht he holiday was a charter flight which Olympic use, the company being easyjet.

We were supposed to fly out to crete on the 6th of May 2010 and return on the 13th .

I received a phone call yesterday from thomson stating that the outbound flight on the 6th isn't going ahead as EasyJet have apparently cancelled it. And as such they have moved us to the Friday, or I have the option to cancel the holiday.

I informed them that I wasn't prepared to accept this, I then phoned easyjet, who informed me directly that the flight on the 6th was going ahead as scheduled, and I was still down on there system as being booked on it. They they told me that the flight which wasn't going ahead was the return on the 13th and that had been rescheduled to 00:35am on the 14th meaning it had been treated as a cancellation as it was rescheduled for the following day. Easyjet also insisted that no such email was sent from them saying the 6th of May flight isn't going ahead and if there was one then they would need to see it.

I have also paid £200 for the taxi to get us to and from the airport, of which I lose half of my money for cancelling with such short notice.

Also, if we move to the Friday 7th as they are wanting us to fly on totally unreasonable flights flying out of manchester at 15:40 arriving into Crete at 22:00. The transfer then takes 2hrs and 15minutes. meaning we don't arrive until Saturday the 8th. The return flight is 22:50 arriving into Manchester at 00:35am on the 15th.

So, we effectively lose a day. Or am I wrong?

The thomson manager didn't seem slightly bothered.
Olympic holidays were refusing to speak to me and would only deal with the agent.

I advised them that easyjet have denied sending any email regarding the 6th of May flight. And when challenged on the emails origin Olympic Holidays claimed the email was sent from Poland!!!

I also advised them I would be putting in a freedom of information request for the phonecall I had with an easyjet rep, stating that there is no problem what so ever with the 6th of May flight and no email was sent regarding the 6th, only the flight on the 13th.

Olympic have said we will in no way be compensated.
Thomson have mirrored this statement

When i explained that we have no other means to get to the Airport and back, they didn't in the slightest seem to care.

What can i do, and what are my rights?
I need urgent help with this as I have till 4pm to decide if we are going or cancelling.

Oh, and also, we get no refund for 2 weeks as the money needs to come from head office.

Quentin

As previously advised - check your booking conditions and see if they are acting according to their ts + cs.

As you have booked a holiday package, whether or not your original flight takes off is immaterial to the situation you now find yourself in (which is the tour operator wanting to make this itinerary change)