Digital Protection Malware

tub28

Has anyone had experience with this
My daughter downloaded this and it has hijacked all her security, disabled virus checker and system restore.
There is an uninstall button but when used comes up with cannot be uninstalled
My brother has taken out all her files manually,as advised, cleaned them and got rid of it, but after about 6 reboots it comes back
Any help appreciated

espresso

tub28 wrote: »

Has anyone had experience with this
My daughter downloaded this and it has hijacked all her security, disabled virus checker and system restore.
There is an uninstall button but when used comes up with cannot be uninstalled
My brother has taken out all her files manually,as advised, cleaned them and got rid of it, but after about 6 reboots it comes back
Any help appreciated

Follow the step by step instructions given here.

tub28

Hello Espresso,
Thank you for your reply. This is the information which was used to remove the malware. Unfortunately it re-installed itself. Still trying.

The_Grandmaster

These are instructions I got when tackling malware (from AlienRIK): [hope you don't mind AlienRIK - trying to speed up the process for someone like yourself to look at logs for tub28]

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_ma..._anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds


reboot

Download HIJACK THIS (Make sure you click 'DOWNLOAD THIS VERSION')
http://www.filehippo.com/download_hijackthis/2894/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

aliEnRIK

The_Grandmaster wrote: »

These are instructions I got when tackling malware (from AlienRIK): [hope you don't mind AlienRIK - trying to speed up the process for someone like yourself to look at logs for tub28]

No worries

tub28

Thank You Grandmaster. My daughter has run Malwarebytes every-time that the malware has re-installed itself, and at the present time it is clear. If the malware infection returns we will follow your advice and post the logs here. Once again our thanks.

enigma52

it's re installing because you haven't got rid of it in the first place!!

tnor_fo_tkcab

Could it be hiding in a restore point & then re-installing itself later ? May have to delete all restore points & then re-scan with Malwarebytes.

tub28

I am afraid that all the restore points have been deleted by the malware.

Browntoa

can we see the last Malwarebytes log file please