Bt

bone1640

Hi, am with BT but when i took the phone line out i dint get charged the £124 re connection as it was special offer as long as i made 10 calls a month but am moving home and was wondering if it would be straight forward to transfer the line without any charge? also if i was to cancel with BT and go with virgin would they charge me because of this special offer i used.

thank you.

macman

Depends if you are still in your minimum term contract or not, if you cancel within term then of course you will be charged a early termination fee.
The special offer is not relevant, the length of the contract is.

bone1640

do you know what the minimum term is? i have had the line since august so ive had 9 bills so far.

Ypaymore

If you decide to end the contract within the 18 month minimum term, you will incur a single charge of £7.50(on the Unlimited Weekend and Unlimited Evening & Weekend plans) or £8.00(on the Unlimited Anytime plan) for each month left of the minimum term.

However if you move home and retain an account with BT you can take the remaining minimum term of your chosen calling plan with you.

bone1640

all i want to do is change it over for now. But if the line needs reconnecting at the new house would i get charged the £124 even though am with them?

Heinz

bone1640 wrote: »

all i want to do is change it over for now. But if the line needs reconnecting at the new house would i get charged the £124 even though am with them?

If a new line is needed, yes (£124.99).

However, if there's recently been a BT line there, you will prbably get a free reconnection.

Heinz

bone1640 wrote: »

all i want to do is change it over for now. But if the line needs reconnecting at the new house would i get charged the £124 even though am with them?

If a new line is needed, yes (£124.99).

However, if there's recently been a BT line there, you will probably get a free reconnection.