Problems with our e mail

colmil

We have recently been finding that we are not receiving e mails at our office despite checking that the senders have the correct e mail.

Yesterday, to check it, we asked someone to send us a test e mail, she sent three, but only one was received.

Can anyone suggest what might be wrong?

Thanks

tronator

colmil wrote: »

We have recently been finding that we are not receiving e mails at our office despite checking that the senders have the correct e mail.

Yesterday, to check it, we asked someone to send us a test e mail, she sent three, but only one was received.

Can anyone suggest what might be wrong?

Thanks

Maybe you should ask the admin of your email server.

Without giving us more informations it's hard to say. Maybe your SPAM filter is too restrictive. Maybe the attachments are too big. Maybe ...

You could check your email address here and see whether there are unusual or no responses from your email server.

Are you by any chance using BT's email server? It happens quite regularly that emails spending hours in the queue there.

colmil

We're with virgin, we'll try your suggestion tomorrow and report back.

Thanks fir your help

colmil

Thanks, Tronator, we contacted Virgin and found out that the spam page we use through Outlook Express is not the Virgin spam page, hence the messages had ended up there!

We've sorted it now, many thanks

tronator

colmil wrote: »

Thanks, Tronator, we contacted Virgin and found out that the spam page we use through Outlook Express is not the Virgin spam page, hence the messages had ended up there!

If your provider has a separate SPAM folder (page?) which you can't see in your email client, then I would disable it and would only use a locally installed filter.

It's also important to train the Bayes part of your SPAM filter properly. That means to unmark false positives and mark undetected SPAM. This way your results will get better in the future. I see it very often that people ignoring undetected SPAM and leave it in their inbox instead of moving it into the SPAM folder and vice versa.

colmil wrote: »

We've sorted it now, many thanks

You know where the "Thanks" button is?

Dustykitten

I've got this problem too since Virgin swapped provider to Gmail. Some emails come through (mainly the advertising ones) but not lots of the other ones. DH has updated it as per their instructions in the email but it is still not working.

ETA: I've found the mails in the spam file - now just need to work out how to get it to display my spam file on my mail page