Returning item-Opinions wanted please

Kinnairdy

:hello: Bought CD/MP3 player, paid with PayPal, item faulty, seller offered refund/replacement, requested refund, seller sent address to return faulty item. (With me so far?).
Ok, not an expensive item (£10 inc P&P)
Postage was £3.15, 1st class no signature needed. (delivery cost of faulty item)
Seller states in his listing that he will not refund the cost of return P&P on faulty goods.
Am I correct in saying
The refund will be made via PayPal for the original £10 inc P&P
I return the item at my expense.
I need proof of posting, do I send 1st class as seller did or pay more to ensure it can be tracked?.
I am then out of pocket by at least £3.15 which seller states he will not refund
The only way I could get the return P&P back is to file a NPS dispute (but he has offered to refund/replace so this would not be the case)
So do I pay the return P&P and put it down to experience
What would be your advice on feedback, (so far seller has been ok albeit his responses are curt but not a hanging offence so would not consider a Neg, Neutral maybe or a Bland Pos?).
All opinions gratefully received.:undecided :doh:
Thanks

jasons_2

The easiest way would be to raise a dispute through Paypal- you will have to return the item via trackable means, but you will get the original purchase price plus the P&P back.

However, I'm not too sure if you will get the 'extra' P&P cost back so it it could work out cost negative.

I had to return an item of clothing this week as it was mis-sized, the seller agreed to refund postage, however, I sent the item back special delivery (about £1.75 more than the 1st Recorded they'd used) and they refunded the £3.79 I'd originally paid.

It was an item I wanted so for the sake of a pound or so I left it.

Hope it helps.

J

frivolous_fay

Just an important point... if you send the item back, DON'T send it back 1st class like he did. Make it recorded.

As for the clothing - if the item was worth less than £32 there was no need to send it special delivery.