Been waiting weeks and weeks for tax credit award

Little_Leita

Hi all,

I split with my husband on 24th feb and he moved out on 13th march. I rang the tax credits helpline the day he moved out to end our joint claim and initiate a new claim. I got confirmation that the single claim had ended but have not recieved anything regarding the new claim.

I rang them up after 3 weeks to see if all was ok and the advisor said the status was 'awaiting award/payment' but escalated it to a team leader because she said she couldnt see why it was just sitting in the system. I have since rung once a week to check what is happening and its still just sitting in the system but nobody can tell me why! I cant get any further up the chain than the call centre and its so frustrating! I need to get my finances in order but I cant plan anything because I have no idea what will be coming in to the household.

Because they backdate to the actual split they actually owe me more than 2 months payments!!

Is anyone else having the same problem and is there anything I can do?

Thanks for stopping and reading.

A

emsywoo123

Little_Leita wrote: »

Hi all,

I split with my husband on 24th feb and he moved out on 13th march. I rang the tax credits helpline the day he moved out to end our joint claim and initiate a new claim. I got confirmation that the single claim had ended but have not recieved anything regarding the new claim.

I rang them up after 3 weeks to see if all was ok and the advisor said the status was 'awaiting award/payment' but escalated it to a team leader because she said she couldnt see why it was just sitting in the system. I have since rung once a week to check what is happening and its still just sitting in the system but nobody can tell me why! I cant get any further up the chain than the call centre and its so frustrating! I need to get my finances in order but I cant plan anything because I have no idea what will be coming in to the household.

Because they backdate to the actual split they actually owe me more than 2 months payments!!

Is anyone else having the same problem and is there anything I can do?

Thanks for stopping and reading.

A

Crikey, I have just got off the phone to them, and they have told me exactly the same thing (same situ as you) but I have only been waiting about 4 weeks...........:eek:

Little_Leita

emsywoo123 wrote: »

Crikey, I have just got off the phone to them, and they have told me exactly the same thing (same situ as you) but I have only been waiting about 4 weeks...........:eek:

Oh !!!!!!....this doesnt look good does it?!

Hope its not as long for you .

AnxiousMum

Was chatting to a friend the other day who commented on how quickly hers was - she split at the end of February and she said by the time she got her award letter about ten days later, first payment had already been banked! Must just be a very slim timing change between old tax year/new tax year that creates the backlog!

Little_Leita

Just a little update:

Finally - its been passed for payment!!!

It's taken just short of 8 weeks :eek:

emsywoo123

Little_Leita wrote: »

Just a little update:

Finally - its been passed for payment!!!

It's taken just short of 8 weeks :eek:

Apparently mine has been agreed that it has been awarded.............but they cannot tell me how much I should be getting or when :eek:

KrazyKel

Wish mine was as quick
Mine is due to DLA Stopped Beginning Jan and got it back weeks later (Backdated)
But tax credits cant seem to work it processing the payments
Been 5 months so far without any money! :eek: and they have a date of 31st July to re-process my new claim (even after i sent in a new claim form in march) Grrrrr
then 31st july is the cut off for renewing the claim for this tax yr too! hmmm

katielou2304

i had breakdown and had end old claim spoke someone on 8/4/11 to tell them and still waiting for them to sort it out, doing my head in, 10 weeks so far without any money and no one at the office can seem to tell me why no was has pick it up, my local office seem think it becoz they want to check my childcare but it just sat their til someone desideds to make that one phone call to my childminder, i take my children of their first holiday on 25th july to butlins for the week but if they dont sort out, i wont be able to go and lose it... stressed.com