A service of quality!!!!

flumpy53

I applied for a Sainsbury loan of £5000 week last Monday.It was approved at 8.7%.
Was told if I wanted the loan quickly I should pay them £60 for a courier to deliver on the Thursday then 5 days from the Thursday the money would be in my bank account.
I declined the courier offer.
On Monday of this week I contacted Sainsbury to say that I had not received the loan approval form, I had to sign and return.
Was told it had got lost in the post and they would send me another one.
I am still waiting.

A service of quality

We place paramount importance on customer service and aim to meet your expectations on every occasion.

fozmcfc

So Sainsburys control the post now as well then do they?

Still getting the loan though ( a great rate also) , so you can't be that worried.

Wutang_2

flumpy53 wrote: »

I applied for a Sainsbury loan of £5000 week last Monday.It was approved at 8.7%.
Was told if I wanted the loan quickly I should pay them £60 for a courier to deliver on the Thursday then 5 days from the Thursday the money would be in my bank account.
I declined the courier offer.
On Monday of this week I contacted Sainsbury to say that I had not received the loan approval form, I had to sign and return.
Was told it had got lost in the post and they would send me another one.
I am still waiting.

A service of quality

We place paramount importance on customer service and aim to meet your expectations on every occasion.

Unbelievable! Can you get them killed?

..like badstyle killed?

the_insider

I don't understand what your issues are here. They offered you a guaranteed service, you turned this down and another service provider caused you a delay. How is this Sainsbury's fault?

naijapower

Clearly this can't be Sainsbury's fault. They gave you a guaranteed option though with a fee, but you declined. Surely, you can't expect them to have full control over good old Royal mail

ILW

Everything is the banks' fault. I thought everyone on this forum knew that.

custardy

however £60 is an utterly ridiculous amount to charge for priority

custardy

naijapower wrote: »

Clearly this can't be Sainsbury's fault. They gave you a guaranteed option though with a fee, but you declined. Surely, you can't expect them to have full control over good old Royal mail

and who says Sainsbury uses RM?
what about all the other DSA carriers?

the_insider

I say Sainsbury's use Royal Mail. Unless they courier you your paperwork, for which you have to pay a fee. It used to be £75.

custardy

the_insider wrote: »

I say Sainsbury's use Royal Mail. Unless they courier you your paperwork, for which you have to pay a fee. It used to be £75.

yes, but what if they use a downstream access company inbetween?

http://www.tntpost.co.uk/News_and_Events/Archive/1230-07-06_Sainsburys_TNT_Post_UK.html

Sainsbury's, which has hundreds of stores throughout the UK, will use TNT Post to deliver most of its customer direct mail, through Premier, TNT Post's 48-hour service for pre-sorted mail, with Royal Mail continuing to carryout the final sort and delivery to customers' homes nationwide.

infact a non executive on the sainsbury board is part of TNT's supervisory board

http://group.tnt.com/aboutus/organisation/supervisoryboard/index.aspx

the_insider

Are you saying that this means that they don't use Royal Mail? I hope not. Because your quote clearly shows that they do.