Alliance & Leicester warning

Greenstuff_2 · 28 April 2010 at 3:26PM

Hi,

I wanted to issue a warning to anyone dealing with Alliance & Leicester.

I had a direct debits due to go out which I didnt have enough to cover so I paid in funds cash, I checked my account and they were all paid no problem.

I was then issued with a bank charge for going overdrawn, and when I checked the debits & credits had been swapped round so it appeared I was overdrawn.

I phoned to complain and asked for the charge to be returned and they put the phone down on me!

They continued to add charges until it was a whopping £396, I went through the complaints procedure but they closed the account then without my knowledge put a default notice on my account which they refuse to remove (I have paid the charges in full to stop them getting any worse).

I am in the process of complaining to the ombudsman but my perfect credit score is ruined, its cost me a fortune so far as I normally card tart (I previously had a '1' in 6 years :A ) I also run a small business so rely on short term credit as an essential part of cash flow.

I also have a business account with them, I paid in a cheque last week that is not cleared (normally it shows after 3 days) when I phoned them up they say they now take 7 days to clear?!?!

Again the person I spoke to was rude - oh and they charge 10p per minute for phone calls.

Just a warning, they dont play by the rules, dont get caught out like I did, I have responsibly run bank accounts for decades, I've never come across such a dishonest and bad service...