SKY TV Customer Service

armaha

Dear All

I wonder if anyone can help me to get to right department or person for resolving below two issues,

1, I had Sky TV until May last year on my name & sent email to terminate my contract (Automated Ref number from SKY Website email sent on 21/05/09, Cancel Sky TV KMM2063622I15977L0KM)</SPAN> and started new SKY+ account on my wife's name.

I found out only two weeks ago they still kept on charging my account while I was thinking it's SKY+ Direct Debit however my wife told me she set up a direct debit from different account from which money is also going every month regularly (I know it sounds a bit silly why we didn’t find out earlier).

If anyone can advise what would be right course of action for asking a refund from Sky or should i invlove any other government department in this?

2, We had SKY+ since May 2009 on a special promotion courtsey of MSE (:T)website £50 M&S vouchers which still didn’t arrive although a reminder email sent to sky on 21st September 2009 (Automated Ref number form email sent 21st September 2009, General Enquiry KMM3023970I15977L0KM</SPAN>)

Thanks in advance to everyone.

mkaibear

You'll be lucky getting a refund if it's to the same address.

Sky would be unhappy if you signed up for a new deal with a special offer given that you're not supposed to get the offer if you're already a member - and they class swapping between husband / wife as "already a member".

I would strongly suspect that your best bet would be to *never* mention to Sky the new deal and just phone up and tell them you're still being charged - make sure you use a different phone or put 141 before the number when you dial because they do account verification on phone number and will see both accounts

Customer Services should sort you out.

Once that's done, phone them back and this time leave your number in and chase up the M&S Vouchers!

armaha wrote: »

Dear All

I wonder if anyone can help me to get to right department or person for resolving below two issues,

1, I had Sky TV until May last year on my name & sent email to terminate my contract (Automated Ref number from SKY Website email sent on 21/05/09, Cancel Sky TV KMM2063622I15977L0KM)</SPAN> and started new SKY+ account on my wife's name.

I found out only two weeks ago they still kept on charging my account while I was thinking it's SKY+ Direct Debit however my wife told me she set up a direct debit from different account from which money is also going every month regularly (I know it sounds a bit silly why we didn’t find out earlier).

If anyone can advise what would be right course of action for asking a refund from Sky or should i invlove any other government department in this?

2, We had SKY+ since May 2009 on a special promotion courtsey of MSE (:T)website £50 M&S vouchers which still didn’t arrive although a reminder email sent to sky on 21st September 2009 (Automated Ref number form email sent 21st September 2009, General Enquiry KMM3023970I15977L0KM</SPAN>)

Thanks in advance to everyone.

armaha

Thank You, my mistake I didn't mention we moved house /changed address and obviously didn't inform Skyhence started my wife's account as fresh start.

dave82_2

Keep the two issues seperate.

Do not cause confusion by metioning them both in the same phone call.

1. You make a phone call to Sky customer service quoting your old account number and address and give them the cancelation reference from the e-mail explain you gave your one months notice on date x and that you can't understand why they are still taking payment. Ask for a full refund.

2. Your wife makes a seperate phone call to Sky with the new details and asks for the voucher.

If you start crossing the accounts it will confuse the mater.

I used to work there keep it simple! Trust me!

Dave

armaha

Thank you very much for the inside info Dave, we can try our luck.