A&L witholds info
edited 30 November -1 at 1:00AM in Reclaim Bank & Credit Card Charges
10 replies 962 views
i strongly believe A&L deliberately withheld details of a phone call i made at the start of this whole issue. I called them to stop a cheque and they stopped the wrong one and as a result i ended up with my first charges . I have always considered this the reason for my debt with them and a shock-wave to over bills. They claimed i gave them the wrong details and they had listened to the recording claiming this. But when i asked for a copy they stalled and ignored me. I am still asking for this recording but they simply ignore me. Is there anything i can do to insist on a copy as i strongly believe they have lied to me and as a result caused £1300 unfair charges. I must stress that unlike some i did not simply ignore my debts as i worked 6/7 days a week often 15 hrs a day just to keep up with the relentless charges they kept issuing. I ended up even having to take my daughter to work with me so i could work longer hours. This resulted in a severe spinal injury causing me to leave work and suffer for at least 2 years in severe pain and on medication whilst i waited for an operation.
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