We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Cannot use google - please help!

2»

Comments

  • zygurat789
    zygurat789 Posts: 4,263 Forumite
    Part of the Furniture Combo Breaker
    No I've got IE 7 I think. I can't see any arrows so where do I look please?
    The only thing that is constant is change.
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Hi,

    this is it on IE8,

    th_goog.jpg

    why are you still on IE7?
  • zygurat789
    zygurat789 Posts: 4,263 Forumite
    Part of the Furniture Combo Breaker
    I don't understand. I want to use google. It's just that whenever I click it always loads a search for google .co.uk. I am trying to stop it loading this search. Any offers
    The only thing that is constant is change.
  • beedeedee
    beedeedee Posts: 991 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    I had a few minutes of being unable to connect to google earlier on ( through Firefox)
    - wonder if there was a problem somewhere?
    I gave up, shut down the computer and tried again later, It all seems OK now.
  • Haffiana
    Haffiana Posts: 733 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Leopard wrote: »
    ................
    A Mac?


    Actually this is incorrect advice. There are indeed very few Mac viruses in the wild, but I have personally seen and manually removed two incidences of a Mac trojan that exactly hijacks the users' search engines in the manner the OP describes.
  • eshzaina
    eshzaina Posts: 21 Forumite
    Thanks for your responses. I am also having this problem with yahoo as well and each time i try to click on one the search results it directs me to searchwebway3 website and then to some shopping site:mad:

    anyway, i ran the malwarebytes program and got the following log (apparently there were 14 infections which it removed!) this personal security gave me a major headache about a month ago but I thought I had removed it by running windows in safe mode and rolling back to a previous time point, but its obviously still there:mad:

    here's the log...please let me know what you think...

    Malwarebytes' Anti-Malware 1.45

    Database version: 4043

    Windows 5.1.2600 Service Pack 3
    Internet Explorer 8.0.6001.18702

    30/04/2010 00:10:46
    mbam-log-2010-04-30 (00-10-46).txt

    Scan type: Full scan (C:\|D:\|)
    Objects scanned: 304416
    Time elapsed: 9 hour(s), 23 minute(s), 0 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 1
    Registry Values Infected: 1
    Registry Data Items Infected: 0
    Folders Infected: 3
    Files Infected: 9

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\PersonSecurity (Rogue.PersonalSecurity) -> No action taken.

    Registry Values Infected:
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\personsecurity (Rogue.PersonalSecurity) -> No action taken.

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    C:\Program Files\PersonSecurity (Rogue.PersonalSecurity) -> No action taken.
    C:\Program Files\Common Files\PersonSecurityUninstall (Rogue.PersonalSecurity) -> No action taken.
    C:\Documents and Settings\All Users\Start Menu\PersonSecurity (Rogue.PersonalSecurity) -> No action taken.

    Files Infected:
    C:\Program Files\Common Files\PersonSecurityUninstall\Uninstall.lnk (Rogue.PersonalSecurity) -> No action taken.
    C:\Documents and Settings\All Users\Start Menu\PersonSecurity\Computer Scan.lnk (Rogue.PersonalSecurity) -> No action taken.
    C:\Documents and Settings\All Users\Start Menu\PersonSecurity\Help.lnk (Rogue.PersonalSecurity) -> No action taken.
    C:\Documents and Settings\All Users\Start Menu\PersonSecurity\Personal Security.lnk (Rogue.PersonalSecurity) -> No action taken.
    C:\Documents and Settings\All Users\Start Menu\PersonSecurity\Registration.lnk (Rogue.PersonalSecurity) -> No action taken.
    C:\Documents and Settings\All Users\Start Menu\PersonSecurity\Security Center.lnk (Rogue.PersonalSecurity) -> No action taken.
    C:\Documents and Settings\All Users\Start Menu\PersonSecurity\Settings.lnk (Rogue.PersonalSecurity) -> No action taken.
    C:\Documents and Settings\All Users\Start Menu\PersonSecurity\Update.lnk (Rogue.PersonalSecurity) -> No action taken.
    C:\Documents and Settings\farid\Application Data\Microsoft\Internet Explorer\Quick Launch\PersonSecurity.lnk (Rogue.PersonalSecurity) -> No action taken.
  • eshzaina
    eshzaina Posts: 21 Forumite
    and HijackThis log file...

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 01:07:29, on 30/04/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
    C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Microsoft Security Essentials\msseces.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\PROGRA~1\hpq\Shared\HPQTOA~1.EXE
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
    C:\Documents and Settings\farid\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\farid\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\Documents and Settings\farid\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    c:\Program Files\Microsoft Security Essentials\MpCmdRun.exe
  • eshzaina
    eshzaina Posts: 21 Forumite
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = ://go.microsoft /fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = ://go.microsoft /fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = ://go.microsoft /fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = ://go.microsoft /fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = :// hp /
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O1 - Hosts: 212.95.49.214 google
    O1 - Hosts: 212.95.49.214 google.de
    O1 - Hosts: 212.95.49.214 google.fr
    O1 - Hosts: 212.95.49.214 google .
    O1 - Hosts: 212.95.49.214 google .br
    O1 - Hosts: 212.95.49.214 google.it
    O1 - Hosts: 212.95.49.214 google.es
    O1 - Hosts: 212.95.49.214 google .jp
    O1 - Hosts: 212.95.49.214 google .mx
    O1 - Hosts: 212.95.49.214 google.ca
    O1 - Hosts: 212.95.49.214 google .au
    O1 - Hosts: 212.95.49.214 google.nl
    O1 - Hosts: 212.95.49.214 google .za
    O1 - Hosts: 212.95.49.214 google.be
    O1 - Hosts: 212.95.49.214 google.gr
    O1 - Hosts: 212.95.49.214 google.at
    O1 - Hosts: 212.95.49.214 google.se
    O1 - Hosts: 212.95.49.214 google.ch
    O1 - Hosts: 212.95.49.214 google.pt
    O1 - Hosts: 212.95.49.214 google.dk
    O1 - Hosts: 212.95.49.214 google.fi
    O1 - Hosts: 212.95.49.214 google.ie
    O1 - Hosts: 212.95.49.214 google.no
    O1 - Hosts: 212.95.49.214 search.yahoo
    O1 - Hosts: 212.95.49.214 us.search.yahoo
    O1 - Hosts: 212.95.49.214 uk.search.yahoo
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll (file missing)
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: (no name) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
    O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
    O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
    O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe
    O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\farid\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
    O4 - Global Startup: Program Neighborhood Agent.lnk = C:\Program Files\Citrix\ICA Client\pnagent.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Broken Internet access because of LSP provider 'c:\windows\system32\lspyxp.dll' missing
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - ://gfx2.hotmail /mail/w3/resources/MSNPUpld.cab
    O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    They all say NO ACTION TAKEN ~
    HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Uninstall\PersonSecurity (Rogue.PersonalSecurity) -> No action taken.

    Please rescan with malwarebytes and make sure you then TICK them then FIX them


    Download HostsXpert
    http://www.softpedia.com/progDownload/Hoster-Download-27041.html
    and then follow the below steps.

    * Unzip HostsXpert.zip
    * It will create a folder named HostsXpert in whatever folder you extract it to.
    * Run HostsXpert.exe by double clicking on it.
    * click the Make Writeable? button.
    * click Restore Microsoft's Hosts File and then click OK.
    * Click the X to exit the program

    Then post a fresh hijack log up
    :idea:
  • eshzaina
    eshzaina Posts: 21 Forumite
    Hi,

    I did select Malwarebytes to fix and remove them, but nothing seems to have happened? I will re-scan and also try the other donload you mentioned.

    Thanks,

    Esh
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.3K Banking & Borrowing
  • 253.6K Reduce Debt & Boost Income
  • 454.3K Spending & Discounts
  • 245.3K Work, Benefits & Business
  • 601.1K Mortgages, Homes & Bills
  • 177.6K Life & Family
  • 259.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture