Is Safestyle UK offer of compensation fair?

wookeywarn

Any legal minds out there who can advise me please?

To cut a very long story short -

• I paid £10k in 2007 to have them replace all my windows and doors
• Since noticing severe draughts in 2009 they have visited 18, yes 18 times to rectify the poor initial workmanship.
• The last, 18th, visit resulted in complete re-installation of all units (i await winter to see if it worked!)
• I have written stating sale of goods and services act etc
• I work from home so worked into the evenings to catch up with my work that suffered due to having to supervise their visits - so no lost earnings, as such. But tears, stress and sleepless nights.
• They have offered me £500 compensation as they "do not compensate for inconvenience"

If i was not covered by their guarantee they would have charged me £1200 in callout fees. If i knew then what i know now i would not have paid them £10k for the products and services i got.

Is their offer fair? If not, what next?

Vomityspice

The faults occurred after 2/3 years, so unless you want to pay for an independent assessment on the windows, the SOGA won't assist you (I'm assuming this was a consumer purchase). Safe style appears to fulfilled its obligations be coming out (repeatedly!) to remedy the faults.

It would appear they 're-installed' all of the units - does this mean brand new windows or old windows refitted?

My advice would be to accept the £500

wookeywarn

no they refitted the same ones.

Amistoso_2

they've replaced all of the windows and given you £500?
what more are you expecting?!?

Hintza

How can you quantify any damages? If you push too hard they may withdraw the offer.

What warranty period do you have? Who is behind the warranty? I think this is the area to concentrate on and check that out thoroughly.

At least they didn't run away which is promising.

(Legally I haven't a clue where you stand, but would assume anything over and above could cost you a lot of money)

pendulum

£500 for inconvenience is an excellent offer.

pulliptears

wookeywarn wrote: »

no they refitted the same ones.

Amistoso wrote: »

they've replaced all of the windows and given you £500?
what more are you expecting?!?

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