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o2 joggler order help please!!!!!!

blondeonblonde
blondeonblonde Posts: 114 Forumite
Part of the Furniture 10 Posts
edited 26 April 2010 at 8:14PM in Praise, vent & warnings
Hi all
I'm fuming with o2 customer service.
Ordered a joggler online on 8th April priced £49.99.
Delivery on 14th, proved faulty so rang o2 to arrange replacement on 15th.
was given address for return of item and told replacement would be sent out asap.
Rang them again on 22nd, faulty joggler had been received and new one would be despatched in 3-5 days...
Rang again today to be told i am being refunded as they had not received order for a replacement. Item is now twice the price as offer has ended and they will not sell me another at the original price.
Rang again hoping to speak to someone more receptive - this time they said that I would not have got a replacement as jogglers were out of stock at that time...

Surely they record conversations so could track that i only ever wanted a replacement and never asked for a refund? Think this is very unfair.
Any thoughts? :(

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