If you are told you get a full refund should the booking fee be excluded?

arrgee

I bought some tickets for an Arsenal game recently, but due to unforseen cicumstances I could not attend. Anyway I read on their charter that I get a full refund.

google "arsenal the-club-charter"

1.4 To obtain a refund for home match tickets supporters will need to send a letter to the Box Office, stating their membership numbers and details of how the tickets were purchased. The letter should arrive no later than 72 hours prior to a fixture in order to obtain a full refund.

Anyway, they have refunded the ticket price but not the booking fee. The booking fee isn't particularly large (£1.65), but if they say they give a full refund shouldn't this include the booking fee? I have checked the t & c, and there is no mention of the booking fee been excluded from the refund. google "arsenal eticketing termsandconditions"

In fact, after much correspondence I did get the booking fee refunded for a postponed game earlier this season but they are telling me they won't refund me this time.

Is this right?

dmg24

I would not expect a refund of the booking fee, because they did process the booking (and the refund). I would expect a full refund of the cost of the ticket.

Ivory_Tinkler

They probably refunded you the booking fee last time because the game was postponed and you weren't to blame for that. I go with dmg24 on this, the booking fee is charged at the time of booking, I assume for servicing your booking and sending out tickets. As this service has been carried out it wouldn't be refundable (that's how I see it anyway)!