Damaged mobile phone screen

NualaBuala

Hi, I hope I'm posting this in the right place. Perhaps a BG could move it if it isn't.

I bought a new Nokia phone last July from an Ebay seller in Hong Kong. I noticed today that there are some damaged pixels on the screen. They were not there when I bought it, I think this has only happened in the last few weeks.

So I'm wondering if I have any consumer rights. And if I do, should contact Nokia or the seller in Hong Kong (which would probably be a bit of a palaver!).

Thanks in advance for any advice.

neilmcl

You could try Nokia to see if it's covered by any manufacturers warranty, other than that you've got no comeback with the seller I'm afraid.

NualaBuala

Thanks, I'll give it a whirl. I'm not too bothered as It's not a big problem, still a perfectly good phone.

exel1966

Pixels on screens on Phones/TV's/Cameras are only covered if there are numerous dead pixels, due to each screen having tens of thousands. A 'few' are highly unlikely to be covered.

NualaBuala

exel1966 wrote: »

Pixels on screens on Phones/TV's/Cameras are only covered if there are numerous dead pixels, due to each screen having tens of thousands. A 'few' are highly unlikely to be covered.

Mine is just a small patch; the screen is about 4 x 6cm and there is a line of damaged pixels about 0.75cm wide. I'm guessing that's too small to count. For ages I thought it was a bit of dirt on my screen! :rotfl: