Warrant on vehicle (Quad Bike)

surgianos

I have a dilemma.

I bought a quad bike from a wholesaler on eBay 8mths ago, and recently I have been encountering mechanical problems. Unfortunately the warranty was for only 6mths. I got in touch with the seller of the item, and although their terms and conditions of sale state that they have a mechanic on hand to answer any queries by phone, as I am out of the warranty, they refuse to help me. To go further, they say tough luck!!!

I heard from someone that the EU regulations state that a seller must provide 2yrs warranty - do I have a case to take back to the seller, or not?

Thanks

4743hudsonj

surgianos wrote: »

I have a dilemma.

I bought a quad bike from a wholesaler on eBay 8mths ago, and recently I have been encountering mechanical problems. Unfortunately the warranty was for only 6mths. I got in touch with the seller of the item, and although their terms and conditions of sale state that they have a mechanic on hand to answer any queries by phone, as I am out of the warranty, they refuse to help me. To go further, they say tough luck!!!

I heard from someone that the EU regulations state that a seller must provide 2yrs warranty - do I have a case to take back to the seller, or not?

Thanks

Forget that EU warranty,stuff its very confusing if you dont fully know how eu law works.

All you need to know is you have rights under the sale of goods act if goods are not "of satisfactory quality" or "durable". You have a right for the retailer to provide a refund/replacement/repair ( most cases its their decision) if the goods did not conform to contract and were inherently faulty.

They may ask you to provide a report to prove the inherent fault (ie not wear and tear of a consumable etc) which they are allowed to do and if you want to proceed you will have to pay for. If it proves the fault then you should get your remedy and your money for the report, if not its off to small claims.

Consumer direct have more info.