Sunglasses Shop - Can I get £ back for damaged item?!

orangestone

Can anyone give me advice on whether I can somehow claim £ back through my credit card company?

I ordered an item from the Sunglasses Shop website which arrived damaged in 3 places. I sent an e-mail to them along with photographic evidence of the damage. They e-mailed back apologising and saying they will send a replacement.

This was 4 weeks ago. They never sent a replacement and did not respond to any communication. I e-mailed them a week ago to say I want a full refund instead, again they ignored the e-mail and I haven't received a refund.

Would this count as goods not received? Would I be able to claim back the £ from my credit card company? I've never encountered a problem like this before, so don't really know what the next step would be.

Thanks for any help

4743hudsonj

You can only make a s75 credit claim if the items value is over £100.

You should get you money back anyways though, just write letter with a time limit to issue a refund (7 days) or you will enter small claims proceedings.

dmg24

Have you returned the faulty item?

orangestone

Thanks for the replies.

It was under £100 and I did send it back to them.

So if I give them 7 days to issue a refund and they don't, I then go to my credit card?

cyberbob

orangestone wrote: »

Thanks for the replies.

It was under £100 and I did send it back to them.

So if I give them 7 days to issue a refund and they don't, I then go to my credit card?

You can't claim via CC if its under £100.

balloo_2

Thats the problem you have you will have to be at the mercy of the sunglasses shop if they insist the damage was caused by you I'm not saying it was but you might have a fight on your hands sorry I hope I am wrong for your sake