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Santander Bond
MoneySavingUser
Posts: 1,667 Forumite
My mother opened a bond
She sent them the cheque
Yesterday they sent 2 identical letters saying the email was blocked (it wasn't) and to send a cheque
they also took the cheque out of her halifax account yesterday
just incompetence?
She sent them the cheque
Yesterday they sent 2 identical letters saying the email was blocked (it wasn't) and to send a cheque
they also took the cheque out of her halifax account yesterday
just incompetence?
0
Comments
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just incompetence?
I don't know. What did they say when she asked them why?I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
don't know as the email/letter has no phone number - will try asking in branch0
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MoneySavingUser wrote: »
they sent 2 identical letters saying the email was blocked (it wasn't)
It depends on the spam filter you or your email account holder use. These automated emails are generated by an address you cannot reply to and may be automatically blocked.For myself I am an optimist - there does not seem to be much use being anything else.
Sir Winston Churchill0 -
It wasn't blocked because I received it - the letter was basically exactly the same except at the top it said the original email had been blocked0
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MoneySavingUser wrote: »It wasn't blocked because I received it - the letter was basically exactly the same except at the top it said the original email had been blocked
Then it does sound as though there is a breakdown of communication in the Santander organisation.For myself I am an optimist - there does not seem to be much use being anything else.
Sir Winston Churchill0 -
Santander CS is not great Ive found and read similar from others. Maybe they are suffering from amalgamating so many different banks but they seem to do this kind of thing often0
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