laptop warranty

billyboy2468

hi people.anyone help.bought acer aspire laptop december 2008.problem with the charging port and sent it away to acer on mid october 2009 and was repaired.broke down with same problem 3 weeks ago .phoned them and they said to send it in to look at it.courier picked it up.got letter this morning saying it would cost 88 pounds to fix as it was not under warranty any more or 54 pounds to send it back by courier without being fixed.my gripe here is they never mentioned these costs when i talked to them on the phone and i thought with it being same part they would have been a bit of guarentee with said part.phoned them and they didnt want to know.i thought in uk all electrical goods were 3 or 4 year life guarentees,can anyone tell me if i have a case here and if so what should my next step be.thanks

MCGONIS

Howdy BillyBoy!

I have a similar story with an Emachines D620 laptop I bought off Comet. After 9 months of use, when I plugged the charger in, it was not charging. I checked the warranty and I phoned the helpline. It was actually ACER that made it.

The laptop was collected by DHL and taken to somewhere in Plymouth and when I got it back, the delivery note said "REPLACED MOTHERBOARD" And at the bottom of the slip it said "repairs are guaranteed for six months". I am not sure if me puling the laptop all over the place with the charger lead still inside caused the problem, or it is just cheap rubbish components inside that caused the fault.

I am now paranoid and don't lift the laptop off the table whilst the lead is in.

I am hoping it will last me a good few years as I don't want to buy another one just now, although it was only £260 but it's a smasher and it's only just a year old now. Point I was making was, the repair warrenty with ACER is six months. Not sure if that helps. But then again, if the same fault re-occurs, is there a "goodwill" option available if you wrote to the ACER offices? Can you let me know what happens?

billyboy2468

cheers mcgonis will look for old paperwork and let you know pal

jonnyd281

MCGONIS wrote: »

Howdy BillyBoy!

I have a similar story with an Emachines D620 laptop I bought off Comet. After 9 months of use, when I plugged the charger in, it was not charging. I checked the warranty and I phoned the helpline. It was actually ACER that made it.

The laptop was collected by DHL and taken to somewhere in Plymouth and when I got it back, the delivery note said "REPLACED MOTHERBOARD" And at the bottom of the slip it said "repairs are guaranteed for six months". I am not sure if me puling the laptop all over the place with the charger lead still inside caused the problem, or it is just cheap rubbish components inside that caused the fault.

I am now paranoid and don't lift the laptop off the table whilst the lead is in.

Just as a reference for anyone reading this Acer Aspire Laptops actually have a very good design for the power input socket - the socket on the computer is on a flying lead that can be unplugged from the motherboard and changed easily (well done for a brilliant design - thought I was going to have to buy a new laptop until I found out), you do have to strip the laptop down to do this, but that isn't too hard.

billyboy2468

cant be that good mate if its died twice in six months.wouldnt touch acer with a bargepole again and customer services not very helpful.sounds as if you work for acer my freind!

jonnyd281

billyboy2468 wrote: »

cant be that good mate if its died twice in six months.wouldnt touch acer with a bargepole again and customer services not very helpful.sounds as if you work for acer my freind!

Since when do Acer do 60,000 tonne product carriers - answer they don't - just seems eminently sensible to me that a weak point (which is what this is, since it gets yanked about quite a bit) be easy to replace and not soldered to the flaming motherboard as it has been on other laptops I have owned.

I made a suggestion which could help others with laptops out of warrenty and I get accused of working for the company (the part to fix my laptop cost me about £15 and took about an hour to fit saving me quite a bit of money on sending it off and being without it) - don't bother with Acer again that is your choice however I have had a good laptop for over two years now so I will probably go with them again (price dependant) - I'm sure if you trawl around the site enough you can find people who have problems with Dell, IBM, Apple and just about everyone else who makes laptops.

billyboy2468

just stating my opinion mate about how crap their laptops are.if they were that good they wouldnt break down every 3 months.may be easy for someone like yourself to fix but not everyone can fix themso if you want to champion them then carry on.not for me.rubbish!